| $250 fee to upgrade to 105 from 50? I'm trying to upgrade to the 105 from 50. I'm in Chicago and they're telling me it's a mandatory visit from the tech and $250. They refuse to budge on either item.
Has anyone been successful in getting them to waive the fee or skip the tech visit?
They both seem sort of unjustified given that they're upgrading people from 50 to 105 in other regions by just doing a modem reprovision, if I'm not mistaken.
Sadly, I'm in the Chicago area with no viable competition so it will likely be a LOOONG time before the upgrade me as they're doing for others in other areas of the country.
Appreciate the input. |
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| As you were told the $250 fee is required. They did do upgraded in the North East but as you know, that was primarily due to Verizon's FiOS speed increase.
I doubt very much you'll get anyone that's able to bypass the fee, especially in your location.
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»www.VAJeeps.com |
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rmdir
join:2003-03-13
Chicago, IL | reply to mloiterman
What if you cancel service and order new service? You might be able to get free install that way. |
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| reply to mloiterman
Some people have been able to skirt the (bullshit) fee. It just takes persistence and/or a very helpful rep. |
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| er dp |
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| reply to Oedipus
Indeed |
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andyrossPremium,MVM
join:2003-05-04
Schaumburg, IL | reply to mloiterman
Out of curiosity, why do you need that extra speed? I think Comcast is imposing the fee almost as a disincentive to using so much bandwidth. |
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 JohkalCool CatPremium,MVM
join:2002-11-13
Happy Valley
kudos:5
 ·Comcast
| said by andyross:I think Comcast is imposing the fee almost as a disincentive to using so much bandwidth.
I disagree. Besides the unforeseen issues the tech may encounter verifying that the customer's connection is up to par for 105, there is the business end of what "this" type of customer can afford. Right or wrong; if a customer can afford the monthly fee for 105, why would they be concerned about the hefty installation fee? If I could justify getting 105, I would care less about shelling out $250 for an initial service charge. I want my connection 100%.
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In God we trust; all others bring data!
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| I can afford the $250. But, given the choice between having it in my pocket or putting it into Comcast's pocket, I'd rather keep it.
Now, if Comcast were willing to waive the truck roll requirement, I'd probably be willing to pay $250 to have the new speed activated immediately. Of course, if there were issues, then I would expect Comcast to send a tech without any additional charge.
I don't think it's reasonable to pay $250, have to wait 5 days for the tech to come to my house, and then watch him call into the same call center to have my modem re-provisioned. |
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JohkalCool CatPremium,MVM
join:2002-11-13
Happy Valley
kudos:5 Reviews:
·Comcast
| It's simple:
1) Your choice to subscribe to Extreme 105/20
2) Comcast's terms requiring a $250 installation fee
3) Your choice to accept or not.
There is no choice to get the install free. You can certainly try.
This a premium service that has requirements. Simple as that. 
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In God we trust; all others bring data!
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| Exactly, and the ONE user here not in the NE area saying they got the fee waived... Well, let me hand you a bottle of salt.
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»www.VAJeeps.com |
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Reviews:
·Comcast
| reply to Johkal
said by Johkal:It's simple:
1) Your choice to subscribe to Extreme 105/20
2) Comcast's terms requiring a $250 installation fee
3) Your choice to accept or not.
There is no choice to get the install free. You can certainly try.
This a premium service that has requirements. Simple as that.
I wont argue with the first three points, but the necessity of the fee was completely negated when they upgraded all of the former 50/15 users in the NE to 105/20 without any apparent issues. The reality, or at least the reality that exists in the NE, is that the 105 tier has only one requirement over the 50 tier: the 105 boot file. |
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| And the reason Comcast did that to begin with... Competition.
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»www.VAJeeps.com |
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KitFox
join:2002-10-09
Denver, CO
kudos:1 | reply to mloiterman
Not in that area, but I successfully have gotten the fee refunded based on a plethora of errors on Comcast's part. Part of the fee is that they theoretically send an advanced network tech who will set up Up To Five Devices on the Home Network For You. They sent out a basic tech who instead managed to nearly brick my $250 router.
Unfortunately, then when moving apartments, -another- $249 fee to keep the service at that level will be instated. Currently have recorded word from them that it will be refunded as well, but only because their alternative is to lose 75% of their monthly revenue from me after having it for quite a good bit of time and because I was able to hit all three fee points accurately. |
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| reply to Johkal
I didn't pay the install fee for xtreme105 and I live in west coast.
Mad? |
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| Don't think anyone believes you, personally. LoL
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»www.VAJeeps.com |
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4 edits | EDIT: I changed my mind, I am deleting this post. I don't want him to get spammed with requests.
But for anyone who saw the picture I put up, go ahead and ask.
And to anyone who didn't, idc if you believe me.
Enjoying the speeds :3
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| No one is doubting you're on that speed tier. Only that you got there without the MANDATORY $250 fee. And no, ComcastSteve did not bypass the fee for you.
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»www.VAJeeps.com |
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| reply to mloiterman
I tried to get fee waived before upgrade but no cigar . I can say that fee was somewhat justified in my case since it took original tech and 3 maintenance techs the next day to get everything sorted out to get speed. In total 3 truck rolls to my house in 12 hours . Gas ain't cheap on those trucks. |
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 camperPremium
join:2010-03-21
Bethel, CT
·Comcast
| reply to Johkal
said by Johkal:It's simple:
1) Your choice to subscribe to Extreme 105/20
2) Comcast's terms requiring a $250 installation fee
3) Your choice to accept or not.... You certainly describe how a company would operate if there were no competition.
The question to ask is, "would Comcast operate differently in a region where there is siginificant competition?"
At what point does Internet access become an Essential Facility? |
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