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DonLibes
Premium,ExMod 2001
join:2003-01-19
reply to Thinkdiff

Re: iMac 1TB Seagate Drive Recall Expanded

said by Thinkdiff:

I'm sure they would if you asked them to. Anytime they replaced the harddrive in my laptops under AppleCare, it came with a fresh install.

I asked that question and the agent said: No, the recall doesn't require us to install an OS. In fact, the agent specifically said that Applecare doesn't require this either. I checked the Applecare agreement and it says nothing about this situation.

Of course you're right that they *might* install an OS nonetheless. On the other hand, I'm still running 10.6.8 (I'm too cheap to give Intuit money for their Quicken-for-Lion "upgrade") so I don't want the latest OS. Would Apple even want to get involved with installing an old OS?

Now that Apple has pushed back this recall, I imagine a number of people will bring in iMacs with old versions of the OS. I doubt Apple wants to give them all free OS upgrades. I think I'll first experiment with my daughter's iMac (also recalled) which I did upgrade to Lion (but not ML).


not quite right
I'm not cool enough to be a Mac person

join:2001-06-23
Puyallup, WA
kudos:1
said by DonLibes:

said by Thinkdiff:

I'm sure they would if you asked them to. Anytime they replaced the harddrive in my laptops under AppleCare, it came with a fresh install.

I asked that question and the agent said: No, the recall doesn't require us to install an OS. In fact, the agent specifically said that Applecare doesn't require this either. I checked the Applecare agreement and it says nothing about this situation.

I'd still make a big stink over this, just out of principle if anything.
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ToxicDrew
Premium
join:2001-09-24

1 edit
reply to DonLibes
I called and made a fuss about having to take it in again since i just had my iMac serviced a few days ago. The agent transfered me to a senior supervisor who was very helpful. I was able to get them to do the exchange at my house but he told me by going the in home route i'd have to instal the OS myself but if I took it to the Apple store they would do it for me as long as I had the original OS disk.
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