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Yido12

@telus.net

Having issues with my D-Link G3810

I was having issues for a few years with my old modem with keeping a connection consistently for years, Finally after it must have been 60 calls and 20 home visits. Telus sent me a new modem to try and see if it would fix the issue and it Did!.. However now i have a new issue with this modem.

The entire model number is Dlink DVA-G3810 BN/TL

The only issue i have with it is, Whenever i'm uploading data at a rate greater than 15kb/s (read, Its fine at or below 15) It will cause the internet to completely stop functioning, Be it a game (videogames, Or Some Facebook games do it) using the upload, Streaming data, uploading to youtube whatever.

As soon as it goes over 15kb/s upwards of 55kb/s, Nothing works, Skype will disconnect, Webpages refuse to load, Giving a connection refused error. However as soon as the game, Uploading, or whatever is stopped, The internet starts functioning again like nothing happened.

I've gone through the routers Settings pages and i cannot for the life of me figure out how to fix it. (and for troubleshooting purpose, i have put back in the old modem to test upload and it works perfectly fine, However my connection issues once again return)

Any support would be greatly appriciated please.



nss_tech

join:2007-07-29
Edmonton AB

I thought the DVA's were discontinued and all they had left were Actiontecs...or the Zyxel for the ADSL only people. Either way the old DVA I have gathering dust here somewhere didn't have that issue.



yido12

@telus.net

Its news to me, since its what they gave me.


anhloc

join:2009-12-11
Canada
reply to Yido12

I would take it to a TELUS store and swap it for an Actiontec (Optik) or ZyXel (HS only.)

The lack of VDSL and wireless N on the DLink. Oy vey.
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.