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tristen1230

join:2010-12-26
Belleville, ON
Reviews:
·TekSavvy Cable
·TekSavvy DSL

[INTERNET] Cogeco guy put a splitter modem 1 Mbps now

So the Cogeco guy put a slitter on the modem so he could connect the digital tv to it too. Now I am getting 1 Mbps on a 14 Mbps service. Does this usually happen because I definitely did not want a 13 Mbps drop in speed. Now one warned me about this.


I_H8_Spam

join:2004-03-10
St Catharines, ON

1 edit
Could be a couple things.

Bad splitter? Loose coax? Low SNR or other noise on the line, how are the lower analog channels (2-6) appearing? Try doing a reset on the modem, it's possible the connected QAM channels need to be changed; something a reset will do.

I'd call Cogeco for a fix, if they give you any grief then look at a TPIA like Start who you can transfer to for free.
--
AFK: Attack, fight, kill!! The healer is telling you to go pull mobs.
WTF: Way to fight! The healer is applauding your tactical genius


urbanriot
Premium
join:2004-10-18
Canada
kudos:3
Reviews:
·Cogeco Cable
said by I_H8_Spam:

I'd call Cogeco for a fix, if they give you any grief

Why would they give him grief? Guy was there, put a splitter on the line, now his service is like 92% worse... I don't see why that's going to be an issue.

Like you say, makes sense to call.

peterboro
Avatars are for posers
Premium
join:2006-11-03
Peterborough, ON
reply to tristen1230
Modem should have no more than one split off the tap. In other words he should have fed back for the tv or split somewhere else.


dillyhammer
START me up
Premium
join:2010-01-09
Scarborough, ON
kudos:10
Reviews:
·WIND Mobile
·Start Communicat..
said by peterboro:

Modem should have no more than one split off the tap. In other words he should have fed back for the tv or split somewhere else.

Yeah, any time I've had Cogeco internet there was a home run right from the tap into the modem, no splits, always.

I'd be calling to have this corrected, for sure.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged

peterboro
Avatars are for posers
Premium
join:2006-11-03
Peterborough, ON
said by dillyhammer:

Yeah, any time I've had Cogeco internet there was a home run right from the tap into the modem, no splits, always.

Ideally a feed back to the tap but may instances this would require a second drop into the house so SOP is first tap on prem.

MrPink

join:2003-08-15
Peterborough, ON
reply to tristen1230
Did you call Cogeco and ask them before posting your question?


shwing
A Sphincter Says What ?

join:2002-11-14
said by MrPink:

Did you call Cogeco and ask them before posting your question?

I ALWAYS check/ask here first...before spending 45 minutes on the phone..
--
Party On Garth! ... Party On Wayne !
Shwing!


coaxguy

join:2009-07-29
kudos:1
Reviews:
·Bell Fibe
·Start Communicat..
The mere fact the installer put a splitter in the room where you already have the modem raises questions.

The internet should always be Cable DROP (service line) to 2 Way Spliiter. One leg of the two way splitter to the modem, and the other to another 2 way, or 3 way, or 4 way, etc to feed the TVs. The inet should always be off the first splitter.

Sounds to me like the tech was lazy and not following spec. Should definitively call Cogeco to have it corrected.