US Telco Support > AT&T > AT&T U-verse > [Home Network] Motorola NVG510 installed, Slingbox won't connect

[Home Network] Motorola NVG510 installed, Slingbox won't connect

Re: [Home Network] Motorola NVG510 installed, Slingbox won't con

reply to alaneyjaney
Do you use another router behind the NVG510?

The NVG 510 does not support UPnP, which Slingbox uses to automatically open the required port. You'll have to add a port forwarding rule for port 5001 to your slingbox's IP address.
--
University of Southern California - Fight On!

reply to alaneyjaney

Hello, glad to have found this thread, hope someone can help. I have the same problem. My Slingbox was working fine until I "upgraded" to Uverse last week and they replaced my old router with a DVG510. The Slingbox is connected to a Buffalo Ethernet Converter, which is working fine. Every other device connecting to the internet with no problems.

As instructed above by Forosnai, I went to NAT/Gaming, found Slingbox on the Device drop down box, and selected it. Now, what to select for Needed by Device? In the drop down box, I see my computers, my cell phones, and some IP addresses, all starting with 192.168.1. On the Slingbox web page under Advanced Manual Set Up, it gives me an IP address of 192.168.1.253, but this is not one of the choices in the Needed by Device drop down box. I tried editing the Slingbox IP address to match one of the choices in the drop down box, but that did not work.

I tried calling Buffalo. They said the ethernet converter has nothing to do with port forwarding, and there is nothing that needs to be changed on that device.

Could someone help me please?

Thanks,
b

Is the Slingbox set to use DHCP (Assign address automatically) or Static IP? Setting it to DHCP/Automatic should make it populate in that list.

If it's still not working, try adding a custom service and see if it will let you input the Slingbox's IP address manually. You'll want to forward port 5001.

Do not set the Slingbox to an IP address already in use by something else on your network - that will only cause more problems.
--
University of Southern California - Fight On!

reply to billdz
Change the Slingbox to "DHCP" or "Dynamic" or whatever it calls it and it should then show up in that "Needed by Device" list.

/M

Thinkdiff and Mackey, thank you for the replies.

On the Slingbox page, I do not see anything about how to set the Slingbox to DHCP or Static IP. How do I set it to DHCP?

As far as I can determine, under Custom Services there is no way to input an IP address manually. It only has boxes for the port.

Regards,
b

You said you "tried editing the Slingbox IP address." Instead of putting in an IP, set it to "Automatic" (that might be on the screen before the "edit IP" screen) and reboot it. It should then show up on the list in the NVG510.

/M

Thanks for the reply. I do not think it is possible to set it to automatic that way.

On the Slingbox setup page, I clicked Set Up Internet Viewing. It then attempts to configure and at the end says, "We could not automatically configure your router. We recommend you manual configure your router under Internet Viewing Advanced Settings." After clicking on Advanced Settings, it says:

"If your router isn't listed in our step-by-step guide, you'll need to set up Port Forwarding on your own. Please see your router owners manual if you don't know how to do this. Below are the Slingbox network settings to enter into your router. When you're done, click Test."

It then lists the settings for IP address, subnet mask, default gateway, and port. Under these is an Edit button. When I click on Edit, I can change the numbers. However, if I type in Automatic or DHCP or any other letters, it says "Automatic is not a valid IP address."

Am I SOL, or is there anything else I can try?

Regards,
b

Ok,

1) Log into the NVG510 and go to the "Home Network" tab. Look for 2 lines that say "DHCPv4 Start Address" and "DHCPv4 End Address"

2) Pick a number just OUTSIDE that range. I.e. if "DHCPv4 Start Address" is 192.168.1.50 and "DHCPv4 End Address" is 192.168.1.100, pick a number either 2-49 or 101-253. For the rest of this example I'm going to assume you picked "2"

3) Set the IP on the Slingbox to the one you just picked; i.e. 192.168.1.2

4) Once the Slingbox reboots/accepts the change, reboot the NVG510.

5) As it boots up, the NVG510 should scan the entire network and the Slingbox should appear in the "Needed by Device" drop-down list.

If THAT doesn't work, then I'm out of ideas

/M

reply to alaneyjaney
Click, read,

»www.att.com/esupport/article.jsp···r_iViZJ1

@mackey - Thanks but no joy, I changed the Slingbox to 192.168.1.2, rebooted, but the address is still not in the dropdown box.

@Forosnai - Thanks but that guide does not address my issue, does not explain what to do if the device does not appear in the Needed by Device drop down box.

Would ATT give me a different router if the NVG510 cannot be configured properly? When they hooked up the U-verse, they left the old router, a Westell. Would that work with U-verse?

reply to alaneyjaney
The slingbox isn't in the drop down because you gave it a static ip not even in the DHCP range of the 510. You have to config the slingbox to accept a local ip addy via dhcp, and the 510 dhcp settings should be factory default.

reply to billdz
Humor me a bit. I have none of your equipment, so all is a SWAG.

The Motorola NVG510 is a residential gateway? A modem with an integral router? Four hardwired Ethernet ports and wireless Ethernet?

The Buffalo Ethernet Converter is a Wireless Access Point?

What are the beginning and ending DHCP IP addresses of the NVG510? This is the range of IP addresses which the WAP should be able to assign, less those addresses already assigned by the gateway.

Show pictures of the relevant GUI pages.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

reply to alaneyjaney
Apparently Slingbox decided to dumb down their setup interface and there's no longer a way to modify the IP address settings directly unless you download the PC/Mac stand alone app.

On the web interface, you can try to click on Settings > Advanced > Internet Viewing (might have to also then click on Advanced Internet Viewing settings), and then select configure automatically (this forces it to use DHCP). The setup will eventually fail because the NVG510 doesn't support UPnP, but your sling box should now show up in the list of IP address. The only problem is, you probably won't know which IP address belongs to the sling box.

To get around that, I would unplug your slingbox, reboot the NVG510, and then take a look at the list. Write down all the IPs. Plug in your slingbox and do the setup above. Then look at the list again. The new IP should be your slingbox.
--
University of Southern California - Fight On!

I left home today and tried to connect from another location, but no success. Guess it did not stay connected long.

Is there perhaps an older version of the Slingbox stand alone app that has a DHCP or automatic setting? Or what about NormanS's idea for a fixed IP address by MAC reservation?

Or any other ideas?

Thanks,
b