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Stuarts Draft, VA
reply to Tex

Re: [Rant] Bait and Switch

I've honestly had no real issues with Comcast's pricing. I've been receiving Blast! for $29.99 and then $39.99 for over a year now. All you have to do is call and they are usually more than happy to apply another promo to your account if one is available.

I could be wrong but I'm pretty sure the reps do not have an option to not send the self install kit AND decline professional installation. That would explain why she was still sent the kit and when it was returned, they were correct in saying the credit should be on the NEXT bill.

Now about the modem... If she attempted to sign up online and somehow provided them with the modem MAC that is probably where the confusion there came into play.