jabley
join:2012-10-21
London, ON | reply to TSI Gabe
Re: Google DNS versus ours There are several things going on, here.
The resource record set (RRSet) that the ATA is looking for is unusually large. Large responses in the DNS are generally accommodated by either negotiating a large UDP response buffer with EDNS0 (see RFC 2671) or by setting the truncate bit (TC) to 1 in a response and forcing a second DNS request using TCP.
Both these approaches have problems. Large UDP buffer sizes result in fragmentation, and fragmentation can be problematic. Many firewalls and other middleware make bad assumptions about 53/tcp, and hence TCP requests don't always work.
So, solution 1: if I was callcentral, I would be reducing my response to that particular query to ensure that it fits in a 512 byte DNS response message without truncation. If they chose their server names more carefully they could still pack a good number of resource records in the ANSWER section by taking better advantage of label compression.
The ATA described here appears not to support EDNS0 or TCP, so it has no capability of receiving large (complete) DNS responses. Not supporting TCP means not following the specification. The ATA is definitively broken, here. It violates RFC 1035. (I realise it's not unique in that. There are lots of bad DNS implementations in the world.)
Solution 2: fix the ATA. It's broken. The fact that it has ever worked is a happy accident.
BIND9's behaviour when it falls back to TCP is to set TC=1 in the response header, and to populate the answer section with as much as will fit. This response is intended to be interpreted as "this is not an accurate response, but here is a partial answer and you should use TCP to get the rest of it".
Unbound's behaviour is not to return partial responses. It says "I can't give you a complete response, and I'm not going to risk giving you a partial answer because that might be bad, so you need to use TCP".
Needless to say, this level of detail (how to populate the ANSWER section in a truncated response) is not really specified in RFC 1035, which is old. Technically, I think it's fair to say that both unbound and BIND9 are following the specification, as far as it goes.
BIND9's behaviour here is more forgiving of the broken DNS code in the ATA. I don't see an option in unbound to emulate the BIND9 approach to this.
Solution 3: choose different nameservers that behave as BIND9 does.
Unbound is good, polished software in my opinion. It has performance advantages and is far harder to fool with cache poisoning attacks than BIND9. It's hard to argue that the correct solution here is to replace unbound with BIND9; in effect, that would be throwing out the benefits of unbound for all users simply to accommodate one buggy ATA that is used by a tiny minority. |
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Reviews:
 ·TekSavvy Cable
| said by jabley:simply to accommodate one buggy ATA that is used by a tiny minority.
I don't think anyone has specifically mentioned any ATA models yet in this thread. For me personally, I'm using a Linksys PAP2T which is probably the most widely deployed ATA for home users. I'm not saying it is good or that Linksys/Cisco isn't known for having buggy devices. They are also not likely to fix it in a new firmware at this point. |
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| +1. Even though some / most models are "buggy" they are widely used, so efforts should be made to support them. I am using an SPA-3102 |
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mlord
join:2006-11-05
Nepean, ON
kudos:9 Reviews:
 ·Start Communicat..
·TekSavvy Cable
·TekSavvy DSL
| said by wally_walrus:+1. Even though some / most models are "buggy" they are widely used, so efforts should be made to support them. +100
The PAP2T are very likely the most common "non locked" ATA devices out there, with their cousins the SPA-3102 also fairly prevalent.
So it's not feasible to simply ignore them. Callcentric.com needs to do better.
Meanwhile, anyone affected by this can just use a different DNS service, or run a copy of bind9 locally to relay from Teksavvy DNS without the issue of Teksavvy DNS.
I just checked here, and my local bind9 service does return partial results just fine, but the stripped down DNS in my router does not. I imagine that folks running OpenWRT on their routers would have the option of adding bind9 service onto those, which would take care of it as well.
Cheers |
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mlord
join:2006-11-05
Nepean, ON
kudos:9 Reviews:
·Start Communicat..
·TekSavvy Cable
·TekSavvy DSL
1 edit | said by mlord:Meanwhile, anyone affected by this can just use a different DNS service, or run a copy of bind9 locally to relay from Teksavvy DNS without the issue of Teksavvy DNS. Or maybe TSI Gabe could channel the spirit of Teksavvy Past, and run bind9 on one server internally (doesn't need to be accessible outside of Teksavvy), and have it act as the authority for Callcentric.com for use by Teksavvy's public DNS servers. Hacky, and there are probably other similar/better workarounds that TSI Gabe could dream up. |
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 TSI GabePremium,VIP
join:2007-01-03
Chatham, ON
kudos:2 | Well jabley  is with me at NANOG and his reply here is what came out of the conversation we had. The reality here is that clearcable is knowingly serving a large RRSET that doesn't fit in a 512 byte buffer and they also know that this results in a half broken DNS reply when using a few well known ATAs. I've also talked to a few more people, some of them that work for TLDs and to be honest the opinion that I've heard loud and clear so far is what the heck is clearcable doing.
By far the easiest way to fix this would be for clearcable to shorten the RRSET reply by using the various methods that jabley highlighted above.
While I'm not against "fixing" this in the spirit of being nice. This issue is only specific to using certain ATAs on the clearcable service.
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TSI Gabe - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
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mlord
join:2006-11-05
Nepean, ON
kudos:9 | +1 |
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brad
join:2007-09-06
Etobicoke, ON | reply to mlord
said by mlord:Callcentric.com needs to do better.
No, they don't. It's BYOD. You are responsible if you want to bring broken equipment to their service. If you want to use broken crap then you can support it. |
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 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to TSI Gabe
Gabe, what I don't understand is how come they're not signing up for our TekTalk service? 
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Marc - CEO/TekSavvy |
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| Marc,
When your prices and service are going to match Callcentric's I'll switch in an instant |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | What are you paying with them?
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Marc - CEO/TekSavvy |
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| All PAYG for the last month:
Total: 289 min 0 min 141 min $5.5818 $0.0000 $5.5818 |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | What package are you getting from them?
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Marc - CEO/TekSavvy |
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1 edit | No package at all - I pay by the minute (only for what I use), and - BEST THING - the balance never expires
Their rates are at callcentric.com |
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 nekoAll Hail CanadaPremium
join:2006-08-11
Canada
·TekSavvy DSL
| reply to TSI Marc
I'm on PAYG, too. About $5 every month.
Their back-end portal is fantastic with the call filtering options to prevent spam, re-route calls, free incoming/outgoing SIP, free voicemail. The list of features is outstanding.
My favorite feature is the call filtering. They even support wilcard numbers which add a granularity to the service that I find very useful.
They are rated as the best VOIP provider on DSLR.
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...virtue gives you heraldry. |
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Reviews:
·TekSavvy Cable
| reply to TSI Marc
I'm also on the pay as you go with CallCentric. I pay $1.95 for my DID, $1.50 for E911, and most calling is about $0.015 per minute. Most months costs me about $5. I prepay with paypal on my account usually $50 and lasts at least a year, so its also one more bill I dont have to think about. They will send me an email when the balance in my account is low.
Also, as others have mentioned, the customer portal is really good. The amount of options is great. Rarely do I get telemarketers or credit cards scams calling, but if they do, its only 30 seconds to add them to a block list. |
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 rjbrakePremium
join:2010-06-19
Petawawa, ON | reply to neko
Their website is lacking any functionality, products or ordering. They also have multiple 404 errors on their site. Not very promising at this point. Even though it's only 5$ they should still try and sell their product a bit better. |
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nekoAll Hail CanadaPremium
join:2006-08-11
Canada | Perhaps the problem is on your end, as their website is fully functional for me, & I assume others.
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...virtue gives you heraldry. |
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Guru
join:2008-10-01
kudos:2 | So this thread has turned from DNS to VOIP now?
** Their website works perfectly fine for me too! |
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 DJRifulTeksavvy.comPremium
join:2005-06-12
canada
·TekSavvy DSL
| reply to OTIS3
said by OTIS3:I'm also on the pay as you go with CallCentric. I pay $1.95 for my DID, $1.50 for E911, and most calling is about $0.015 per minute. Most months costs me about $5. I prepay with paypal on my account usually $50 and lasts at least a year, so its also one more bill I dont have to think about. They will send me an email when the balance in my account is low.
Also, as others have mentioned, the customer portal is really good. The amount of options is great. Rarely do I get telemarketers or credit cards scams calling, but if they do, its only 30 seconds to add them to a block list.
I'm paying $30 per year on Nettalk... unlimited Canada and US including all 911 and voice record services, caller ID.. etc...
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Teksavvy.com + 300GB Bandwidth awesomeness! |
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