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scottb908

join:2002-07-23
Terryville, CT

[help] weird issue in Terryville, CT

I have had DSL running in my house for over 5 years now with very few issues. Last year had a problem with an old speedstream modem that ATT replaced with a 2wire. That has been fine until now. Lately I have been getting a lot of disconnects from applications like my VPN for work. I took a look at the ping times and noticed it very inconsistent. Pinging google and other sites shows my ping times from 50-60 ms to 300-800ms during the time of the drops. I am seeing this from multiple computers via wifi so I tested with a hardline and seeing similar issues. Off the corner of my eye Ive seen the DSL light turn red once in a while. When I look at the 2wire stats page I see the following errors below. I know theres not a huge amount of errors but I suspect its enough to cause the issue. Ive done the line quality test from this site and its failed each time with packet loss of 5+%. I have done the speed test and i am getting decent speeds. I am assuming I will need a tech out here but just wanted to get others thoughts or anything I should look at first. Also the modem has been powered off and cables reseated.

DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 6016 kbps
Upstream Rate: 768 kbps
Channel: Fast
Current Noise Margin: 18.0 dB (Downstream) 19.0 dB (Upstream)
Current Attenuation: 21.0 dB (Downstream) 8.5 dB (Upstream)
Current Output Power: 10.9 dBm (Downstream) 12.3 dBm (Upstream)
DSLAM Vendor Information: Country: {0xB5} Vendor: {IFTN} Specific: {0x00}
PVC Info: 0/35

Statistics
Collected for 13:48:47 Since Reset Current 24-Hour Interval Current 15-Minute Interval Time Since Last Event
ATM Cell Header Errors: 2 2 0 7:21:37

ATM Loss of Cell Delineation: 0 0 0 0:00:00

DSL Link Retrains: 7 7 0 6:50:07

DSL Training Errors: 0 0 0 0:00:00

DSL Training Timeouts: 0 0 0 0:00:00

DSL Loss of Framing Failures: 0 0 0 0:00:00

DSL Loss of Signal Failures: 0 0 0 0:00:00

DSL Loss of Power Failures: 0 0 0 0:00:00

DSL Loss of Margin Failures: 0 0 0 0:00:00

DSL Cumulative Errored Seconds: 2 2 0 7:21:37

DSL Severely Errored Seconds: 0 0 0 0:00:00

DSL Corrected Blocks: 0 0 0 0:00:00

DSL Uncorrected Blocks: 2 2 0 7:21:37

ISP Connection Establishment: 1 1 1 0:01:18

scottb908

join:2002-07-23
Terryville, CT
More errors.

ATM Cell Header Errors: 3 0 0 17:45:48

ATM Loss of Cell Delineation: 1 0 0 17:45:48

DSL Link Retrains: 8 0 0 11:04:28

DSL Training Errors: 2 0 0 11:04:09

DSL Training Timeouts: 0 0 0 0:00:00

DSL Loss of Framing Failures: 0 0 0 0:00:00

DSL Loss of Signal Failures: 0 0 0 0:00:00

DSL Loss of Power Failures: 0 0 0 0:00:00

DSL Loss of Margin Failures: 0 0 0 0:00:00

DSL Cumulative Errored Seconds: 3 0 0 17:45:48

DSL Severely Errored Seconds: 0 0 0 0:00:00

DSL Corrected Blocks: 0 0 0 0:00:00

DSL Uncorrected Blocks: 3 0 0 17:45:48

ISP Connection Establishment: 1 1 1 0:01:18