Hello ****
Thank you for contacting Road Runner technical email Support.
I understand that you are receiving emails in your RR Inbox that are Message System Delivery Problem.
I understand your concern.
I can assist you with the issue.
This is a spamming technology called email spoofing, in which emails will be sent from the email address without the knowledge of the account holder.
In this regard, I request you run a complete computer scan using any updated security program and also change your email address password and do not share your password information with anyone for security reasons.
Please follow the below steps to change your email address password:
1. Click on the following link: »
selfcare.rr.com and login with your email address and password.
2. Click on User Management >> Change password.
3. Enter your current password, enter the new password and then enter the confirmation password.
4. Then click on Change password button to proceed.
Click on the following link: »
help.rr.com/HMSFaqs/e_Se ··· Password to get the step by step instructions on how to change your email address password along with screen shots which will be helpful for you.
I'd also recommend you report this to the Spam Email team at : abuse@rr.com
I hope the above information is useful and resolves your issue.
It's a pleasure to assist you and have you as our valued customer.
Your case number for this e-mail interaction is *****.
If the issue still persists, I suggest you contact our Chat Support or Voice Support for further assistance. They will be able to assist you better with the help of the advanced tools.
Contacting us through chat or voice support will enable an agent to thoroughly look into your issue and offer necessary steps to resolve the issue.
You can contact us through Chat Support by accessing this link »
www.help.rr.com/HMSLogic ··· hat.aspxYou can contact us through Voice Support on : 727-329-2056.
If you have any further queries you can visit our online Support Site at help.rr.com or contact us again for further troubleshooting steps. Please visit »
help.rr.com and click on 'FAQ' for informational FAQs.
We commit to listening to your feedback. You can Click Here to share your feedback.
********, thank you for contacting Time Warner Cable Road Runner Technical Email Support, my name is Jose Watson, we value you as a customer. To better serve you, we also offer 24*7 Chat support which can be reached from help.rr.com, or by simply clicking on the following link »
www.help.rr.com/HMSLogic ··· hat.aspxRegards,
Jose Watson,
Time Warner Cable,
Road Runner Technical support.
___________________________________
My email:
Now, I am prevented from changing my password (I can get into system and all is okay, but when I try to change it according to protocol, I'm told "ooops . . . it appears your present password is invalid". Therefore, I'm getting dozens of Daemon letters where spoofed mail is apparently being sent to gazillions from Russia.
I want to change the password to my invaded account. Since I am longterm customer, my account password has only seven digits. Apparently, new RoadRunner accounts have more digits, so that I can only access my account, but am kicked out at the time of trying to change my password. Representatives tell me (at least they did in early October when these spoofs began) that I am, in essence, SOL, and they can't do anything. Tough noogies for me.
My interest is in protecting myself and RR is hanging me out to dry.
Is there anything YOU can do to allow me to change my password. I do NOT want to change my name on the account. I want a different password. It's unreasonable for me to be denied services that I pay for, simply because I'm a long-term customer. And, I shouldn't be the one to invest hours in solving a problem that Time Warner Road Runner needs to resolve. Their employees are the ones that are paid.
I will be happy to supply you with prior emails from TWRR upon request.
Thanks