15/10 speeds Hi.
I just recently had a Bell Tech in for what I had hoped would be a decent upgrade from Fibe 10 to Fibe 15/10.
The existing 2 wire modem was changed for a Sagemcom 2864 and as such, I am less than impressed.
Using the 2 wire with Fibe 10, I was able to achieve download speeds as high as 10.4 Mbps and uploads of .64. With the recently installed Sagemcom, I am getting high 11's down with the odd (barely) 12 and upload speeds of less than .40 - this morning at 6AM, it was .21.
I understand my neighborhood probably does not support the higher upload speeds (offered by Fibe 15/10), but to have such a dramatic upload decrease is somewhat confusing.
As for the download, to achieve a lousy 1+ Mbps increase is a joke.
I live in the West Island of Montreal (Pointe-Claire). If anyone else is within a given proximity of my area, I would appreciate knowing what you see as an upload/download with the Sagemcom 2864.
I was looking at getting the 15/10 service myself. I was speaking with the Bell Tech and he informed me that I couldn't get the service as I was 2.3 Km away from the switch. To get 15/10 service I had to be within 800 meters of the CO. I told him my friend was getting 15/10 service across the street. He checked his connection and he was getting 12Mps/800Kps. Not the full 15/10 service. I had a problem with reduced upload like you and the Bell Tech had to do some work at the CO to correct it.
reply to Flex_32
I went through a similar experience about 3 months ago, except I was switching from Fibe 16. After spending much time on the phone with Bell, including people at the local CO, here's the bottom line:
The new modem is optimized for VDSL. However either because you are too far from the CO or because your local CO hasn't been upgraded to VDSL, the modem drops back to ADSL. And its upload performance over ADSL is poor, far below the modem it replaced.
My upload performance dropped from .8 to less than .5 Mbps. Bell gave me $10 a month off for a year to compensate.
On the plus side, the new modem behaves much better under streaming load than the old one did.
For people like you and I, a fair distance from the CO (1.6 km for me) the only solution is FTTN or FTTH. Apparently FTTH will be available in my neighbourhood (central Toronto) in 2013.
reply to Flex_32
Hey guys, thanks for the replies.
Bell sent over a second tech to look at my situation and the best I could get, was 12.2 down and 0.5 up (Fibe 15/10). He mentioned that since I was not getting what I had signed up for (If I am too far from the CO, why wasn't I told to keep my Fibe 10 until things in my area are upgraded?), that I should try and work out a deal with Bell.
As such, I took his advice and posted to the Bell Direct forum on Oct. 28 and 4 days later, I have yet to receive a reply even though those who have posted after me have been answered.
Oh well, I guess as long as it works in Bell's favour (they are getting their money), screw me and everyone else who doesn't get what they deserve.
My recommendation is you phone the business office / billing people, tell them your story (helps if you have the ticket number handy) and ask for a discount.
That's what the Bell techies told me to do when they broke the bad news to me, and that's how I got my $10 a month discount.