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jk0

join:2008-09-04
Hazel Green, WI
reply to sean67854

Re: [IA] repeated drops of 30s to 1 min

Just wanted to update everyone -- the issue seems to have been resolved as of Friday. The problem was caused by the upgrades as I mentioned above. If you're not running a DOCSIS3 modem, you may want to have them get you one as these support the 3 channels required for the higher speeds, whereas the older modems support 1, which was causing all of the disconnects.

Thanks again Chad for getting this taken care of.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

You are welcome!