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turnerbrewer

join:2011-11-22
Reviews:
·Comcast

2 edits
reply to FifthE1ement

Re: [X1] Xfinity TV on X1 Platform and X1 Remote Control App!

So let me get this straight - I am a Comcast Double Play customer in the Atlanta area. I have Blast Internet and Preferred TV using a DCX 3501(RNG200N).
If I want the new X1 guide then I have to upgrade to a Triple-Play package and receive a new box?
Why is Comcast incapable of pushing the X1 guide to my DCX3501? There should be no reason for Comcast to do a truck roll. Why should I have upgrade to a package that consists of a phone service that I have no use for. I do not need a landline telephone, or VOIP... I should not have to incur additional cost each month for a service that I do not need because Comcast can not push a guide to a capable box. My patience is wearing very thin. I am so close to pulling the plug and go back to DirecTv.


The Q

join:2008-06-26
Collegeville, PA
below from the comcast voices blog, september 24 entry, I imagine it is similar with X1....

»blog.comcast.com/2010/05/new-gui···xes.html

The new On-Screen Guide 2.0 is delivered to our newest cable boxes (both the Cisco RNG 200N and Cisco RNG 150N) via a different and newer protocol and technology (called OCAP or tru2way). The Cisco RNG boxes that you have in your home today are not assigned to the tru2way mode and can't be easily flipped or changed into that mode and preserve the current DVR recordings, favorites and other user configurable settings which would be an unfavorable customer experience.

turnerbrewer

join:2011-11-22
Reviews:
·Comcast

1 edit
Let me see if I understand the comment above-
Comcast will not push the X1 guide to my cable box because they do not want for me to loose all of my recordings and settings. But, they will swap my box w/ the old guide + my recordings for a new box with the X1 guide that has neither my recordings or settings....

"
The new On-Screen Guide 2.0 is delivered to our newest cable boxes (both the Cisco RNG 200N and Cisco RNG 150N) via a different and newer protocol and technology (called OCAP or tru2way). The Cisco RNG boxes that you have in your home today are not assigned to the tru2way mode and can't be easily flipped or changed into that mode and preserve the current DVR recordings, favorites and other user configurable settings which would be an unfavorable customer experience. "

The Q

join:2008-06-26
Collegeville, PA
I think the X1 cable box receives the data and maybe even the video differently than the DCX 3501 does today. That is my guess as to why the new X1 guide can't be easily pushed to a box that is already in the home. They are using all new boxes for X1, I think from Pace.

turnerbrewer

join:2011-11-22
Reviews:
·Comcast
I just got off the phone with a very nice lady in the Comcast call center. I called inquiring about upgrading to an X1 box. She put me on hold for several minutes to research the offers that were available to my area. After a several minutes she returned and informed me that the X1 box is available to me but only if I upgrade to the $199 Triple Play package. The $199 was good for 12 months and the rate would be $219 or something. My train of thought was derailed when she quoted me $199. I told her no thank you. She told me that the X1 boxes were not available to Double Play customers in my area, but only to people upgrading to Triple Play since Comcast phone service is in low demand in my area. I guess they are forcing people to subscribe to phone service in order to upgrade to the X1. I think that I am going to setup a DirecTv install for this weekend....I am tired of the 1990 style IGUide.

kb1

join:2008-11-15
South Bend, IN
said by turnerbrewer:

I just got off the phone with a very nice lady in the Comcast call center. I called inquiring about upgrading to an X1 box. She put me on hold for several minutes to research the offers that were available to my area. After a several minutes she returned and informed me that the X1 box is available to me but only if I upgrade to the $199 Triple Play package. The $199 was good for 12 months and the rate would be $219 or something. My train of thought was derailed when she quoted me $199. I told her no thank you. She told me that the X1 boxes were not available to Double Play customers in my area, but only to people upgrading to Triple Play since Comcast phone service is in low demand in my area. I guess they are forcing people to subscribe to phone service in order to upgrade to the X1. I think that I am going to setup a DirecTv install for this weekend....I am tired of the 1990 style IGUide.

You mentioned you had Directv before. Did you notice any difference in HD picture quality between Comcast and Directv?

turnerbrewer

join:2011-11-22
Reviews:
·Comcast
The HD quality on DirecTV was excellent.
The HD on Comcast has been hit or miss.
Comcast broadcasts its HD at 1080i.
Comcast SD is better than DirecTv SD...
Sometimes the HD signal on Comcast looks good, other times it is ok...
The HD quality of Comcast HD OnDemand is terrible...
My Comcast signal strength is excellent.