US Cable Support > Time Warner Internet Services > [TWC] Approved modems for purchase

reply to Fleeced

Re: [TWC] Approved modems for purchase

Granted TW could blame a modem fault from a modem that isn't approved. So if we have a modem that IS on the approved list, will TW blame a problem on the modem because it isn't PROVIDED by them?

I beg to differ with Hob, at least in CNY the CSRs like to immediately blame customer modem.

When I got my D3 service a year ago they told me no customer owned modems since they were hard to support. I asked why all the D1.1 users could have personal modems and was told they don't like that since they are hard to support and they always blame a non-leased modem.

Since the "support fee" is for leased modems I wonder what would happen when my cat knocks my coffee into the leased modem every other month.

reply to hobgoblin
I'm not sure what "support" I'd really need from TW on a modem? If it craps out, I'll call Zoom. If signal levels are terrible, it's a plant issue and not the modem, or at least a tech can test for those.

DOCSIS is a standard. The whole "supported list" seems like someone high up in TW is good friends with someone at Motorola and wants to help their sales...

reply to Bucolic
I purchased the SB6121 on Amazon for $59.00, I have the 50/5 and it work s fine, TW only uses 4 bonded channels.
Hope this helps ?

I have been using a Moto 6120 for over two yrs with a standard service.
Should I purchase a Moto 5101 or a 6141 to assure I dont lose service?
The standard 10-1 works fine for me.
I am in NE Ohio.

If it was me I would just carry on using it, there was a time when those were approved I believed so you are sorta grandfathered in.

Hob

Thanks. You saved me some money.

reply to Bucolic
I contacted TWC via chat and they informed me that the Motorola SB6121 is not an approved modem for BYOD. Only those on this list are approved: »www.timewarnercable.com/en/resid···dem.html Anyone know if you can get them to accept a SB6121 as a "new" TWC customer. Guess the SB6121 that I thought was an acceptable modem is going back.

"Thanks for the info. Just seems kinda ridiculous given that this is a DOCSIS 3.0 modem and is not an approved modem and is the successor to the SB6121. Having looked around there are very very few sellers of the SB6141 modem. Many many outlets are selling the SB6121."

Its been stated a number of times that the 6121 does not support 8 channel bonding, something that TWC is starting to move to. I can see the threads now about an approved modem quickly becoming obsolete for future service.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

reply to Bucolic
Thanks. I am moving back to TWC to get 12 month promo pricing after having been on Earthlink promo pricing for the last 6 months. Standard internet is fine right now. Just debating to now buy the SB6141 or just buy a very good condition used SB5101 or SB5101U for the time being. Buying a used 5101 for under $30.00 is a pretty quick payback instead of paying TWC $3.95/month for a modem lease. Just trying to decide the most cost effective path at the minute before I roll back to TWC for at least the next 12 months. Doesn't seem to make sense to spend $60 for a new 5101 or 5101U which is already outdated.

ETA: Bought a 5101U off Ebay for $24 and will use that.

reply to Bucolic
I wonder why TWC doesn't sell cable modems even our current rental ones since those are already supported.

reply to Bucolic
My service agreement with TW includes a modem (already provided). How can they change that without my consent? Are they not happy with the paycheck that I send them every month? Are there no consumer protection laws in this country? And why is the list of “approved” modems so limited, it smells like a corporate scam.