You might want to post the problems on this HughesNet site »
community.myhughesnet.co ··· =supportAlso run the Hughes download/upload speed tests 5 times and then call Hughes support. After trying everything they suggest, ask to speak to a supervisor and explain the problems again, a supervisor will have more options to get the problems resolved.
If still no joy, contact the BBB in Maryland using their website, the BBB usually gets Hughes to respond in a week or two.