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rlischer
join:2012-10-22
Cincinnati, OH

rlischer

Member

Fioptics Speeds all over the place

Is Fioptics a shared service with the neighborhood or what? One day I get 30 down 10 up then the next I get 4 down and 10 up. It's all over the place. Anyone else have this problem? I have only had it two days (Delhi, OH), but I thought I would get what I was paying for as far as speed.

thanks
CVGNet
join:2012-04-10
Cincinnati, OH

CVGNet

Member

I would expect some variation but going from 30 down to 4 down is certainly excessive.

What speed is the line trained at? Are you watching HD channels at the same time as the lower download figure?

Which speed test site are you using? Try speedtest.zoomtown.com . Some of the www.speedtest.net sites in the area are not very reliable indicators.
rlischer
join:2012-10-22
Cincinnati, OH

rlischer

Member

I used speedtest.zoomtown.com. We are always watching HD. I ordered the 30mb, I am happy with 10 up, they said I would only get 5. I guess I need to turn off all the TVs and test again.
CVGNet
join:2012-04-10
Cincinnati, OH

CVGNet

Member

It would be helpful to know which Modem/Router model you have and which set top boxes you have.

If you connect to the modem's web interface you should be able to see the trained speed on the line - also useful information.
rlischer
join:2012-10-22
Cincinnati, OH

rlischer

Member

Westell A90-9150V60-10 I don't see where I would be able to see the trained speed.

DeathK
Premium Member
join:2002-06-16
Cincinnati, OH

2 edits

DeathK to rlischer

Premium Member

to rlischer
He's got full FTTH. TV use should not be affecting the connection speed. They run at two different wavelengths over the fiber and the TV signal is split off before the ONT. Unfortunately with the Westell you can't see details on what the line speed is trained at in the web interface.

I'd rule out simple stuff first. Reset router. Check network cabling. Is it happening with more than one computer? If basic troubleshooting doesn't work you may want to contact support. A device somewhere in the chain could be hiccuping. Of course there's always the possibility that the zoomtown speedtest server was acting up and not reporting the right speed. I've seen that happen before. When you see it going slow on speedtest.zoomtown.com quickly try a local test server on speedtest.net to see if it is also going slow.
rlischer
join:2012-10-22
Cincinnati, OH

rlischer

Member

Thanks! I will test from my Laptop and Desktop.
CVGNet
join:2012-04-10
Cincinnati, OH

CVGNet

Member

OK - download capacity is only shared on the FTTN service under certain conditions so FTTH rules that out. FTTH also explains the 10 Mbps upload.

speedtest.zoomtown.com seems to be behaving correctly right now. A trace route to it might show up routing issues.

It is also preferable to use wired connections for the speed test to rule out local wireless throughput problems.
rlischer
join:2012-10-22
Cincinnati, OH

rlischer

Member

Roberts-iMac:~ rlischer$ traceroute highspeed.zoomtown.com
traceroute to speedtest.zoomtown.com (216.68.1.240), 64 hops max, 52 byte packets
1 192.168.200.1 (192.168.200.1) 1.012 ms 0.648 ms 0.473 ms
2 * * *
3 cin1.ws-zt-1.core.fuse.net (216.68.14.53) 2.038 ms 2.444 ms 1.855 ms
4 ws-zt-1.cin1.core.fuse.net (216.68.14.52) 1.906 ms 1.871 ms 1.886 ms
5 10ge9-1.newsw1.core.fuse.net (216.68.6.234) 1.683 ms 1.821 ms 1.827 ms
6 * * 10ge8-4.sw2.core.fuse.net (216.68.7.232) 6.934 ms
7 sw2.svs.fuse.net (216.68.7.19) 1.955 ms 1.996 ms 1.712 ms
8 speedtest.zoomtown.com (216.68.1.240) 3.826 ms * *

My speed right now shows 2.7 down 7 up. I am doing this test remotely using Teamviewer, so that might not be very reliable.
CVGNet
join:2012-04-10
Cincinnati, OH

CVGNet

Member

The total ping time seems reasonable for Fioptics FTTH.

I would not expect Teamviewer to make the difference between expected 30 Mbps down and ~3 Mbps - but best to check again with cleanest system / fewest elements in play.

It is always possible that you have an intermittent fault....
rlischer
join:2012-10-22
Cincinnati, OH

rlischer

Member

Thanks, I think I will plug in directly and run a test when I get home.
rlischer

rlischer to CVGNet

Member

to CVGNet
Click for full size
Got home from work and ran the test again, now I get 57 down and 10 up.
rlischer

rlischer

Member

I have run tests over and over and I have been staying in the high 50s now, uploads are still 10-15. I have not changed anything on my end, so I guess Bell was still working in my area or something. I am happy with the speeds now. Thanks for all the help!
CincyBell
join:2012-11-13

CincyBell to rlischer

Member

to rlischer
Hi rlischer,

My name is Katie and I work for Cincinnati Bell. Can you email us your account # and a convenient contact # so we can look into this for you? Please email us at cincinnati.bell@fuse.net and include DSLReports in the subject line.

Thanks,

Katie
Cincinnati Bell
Social Media Team