cramer
join:2007-04-10
Raleigh, NC
kudos:7 | reply to ajsfuxor
Re: SB6141 Can't access modem config manager I'm 99.999% certain this is ENTIRELY TWC's fault. To prove it, power the modem up disconnected from the cable. No password? Now plug the cable in. As soon as it's loaded the DOCSIS config, it'll have a password. If they're loading the 6580 config on it, (a) it should spew a ton of errors, and (b) they sure as hell know what the password is.
(this is, in fact, the way around the password lockout on a 6580. i.e. how to get one in bridge mode with the firewall completely off.)
Bottom line, people should sue TWC for their complete botched job of handling customer owned modems -- something they damn well knew was coming when they decided to up everyone's bill. |
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 hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:8 | "Bottom line, people should sue TWC for their complete botched job of handling customer owned modems "
That's a little extreme, but good luck. If there is a ticket open which it seems is true, let it take its course.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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cramer
join:2007-04-10
Raleigh, NC
kudos:7 | Class action suits rarely benefit the wronged, but they do such a great job of pissing off the bad company. Will TWC fix their crap... eventually, maybe even before a regulatory agency takes notice. |
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hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:8 | said by cramer:Class action suits rarely benefit the wronged, but they do such a great job of pissing off the bad company. Will TWC fix their crap... eventually, maybe even before a regulatory agency takes notice.
Do you have the same issue in NC?
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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| I think he said the 6141 block is similar to the 6580, I assume that's what he have.  |
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hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:8 | said by bluepoint:I think he said the 6141 block is similar to the 6580, I assume that's what he have.
I am specifically asking whether he is experiencing it in NC.
I do not require assumptions, thank you
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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1 edit | said by hobgoblin:said by bluepoint:I think he said the 6141 block is similar to the 6580, I assume that's what he have.
I am specifically asking whether he is experiencing it in NC. I do not require assumptions, thank you Hob What a grumpy old men! Need a medication? 
But how was he able to disconnect the cable and was able to configure the modem if he didn't experience the block out? |
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hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:8 | "What a grumpy old men! Need a medication?"
I was actually trying to get some information to facilitate a fix. Hard to do with threats of a class action law suit and assumptions.
If beer counts as medication then yes.
Hob
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"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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| said by hobgoblin:If beer counts as medication then yes.
Hob
Noooooooo!!! Then you will be grumpier. |
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cramer
join:2007-04-10
Raleigh, NC
kudos:7 | reply to hobgoblin
I am an Earthlink subscriber. Us poor schmucks don't have access to wideband -- and don't pay a modem rental anyway. I've not seen or heard of an owned or rented modem being locked in Raleigh -- D2 or D3. (I've heard the complete opposite out of CLT, but my sister's Ambit modem accepts the well known defaults. I have not accessed those other people's modems.)
I don't know of anyone having this specific issue in NC, but there hasn't been a run on modems around here, but both RDU and CLT markets have accepted customer owned modems for many years without issue or delay -- call support, read off the mac, and you're live in seconds. Also, no one in the area sells the 6141, 6580 sure -- Best Buy has had shelves of 6140s for months (which, of course, no one will buy.) The boot-modem-disconnected method has worked for many people, for a long time, unrelated to provisioning problems. (of course, the config can change any of those settings.) |
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DampierPhillip M Dampier
join:2003-03-23
Rochester, NY | reply to hobgoblin
Here in Rochester, I purchased and activated a 6141 modem (from eBay) and am not encountering any problems. In fact, I don't even see a login page.
The valid URLs I can access from my 6141 control panel:
»192.168.100.1/index.htm
»192.168.100.1/cmSignal.htm
»192.168.100.1/cmAddress.htm
»192.168.100.1/cmConfig.htm
»192.168.100.1/cmLogs.htm
»192.168.100.1/cmOpenSource.htm
»192.168.100.1/cmHelp.htm
Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.3-SCM03-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.
Hardware Version: 7.0
Firmware Build Time: Aug 18 2011 10:27:53
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Phillip M. Dampier
Editor, Stop the Cap!
»stopthecap.com |
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| Okay, my barely formed theory was debunked. Billing doesn't have any affect, the docsis backend should pull the modem's model and issue the correct firmware, so no front line people can directly affect the modem. |
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DampierPhillip M Dampier
join:2003-03-23
Rochester, NY | This is almost certainly a configuration file issue. Since we now know TWC is capable of sending a correct config file with activation, perhaps the next step would be to see if TWC can remove the modem on your account, try re-entering it, and seeing if they can push out another config file for the correct modem.
I have rebooted my modem a few times, so TWC is probably still pushing a correct file, at least to me.
The Mac address alone did not seem to be enough for TWC to activate my modem. I had to provide Manufacturer and model number to the person who activated me.
Could this be an issue if some of the other modems were previously activated on another cable provider (without buyer knowledge)? I am not sure if what TWC pushes out throws out any earlier configuration (or perhaps even firmware).
The first time my modem was activated, all of the lights on the front were out for nearly 30 seconds. I am not sure if this is indicative of something more than a config file push.
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Phillip M. Dampier
Editor, Stop the Cap!
»stopthecap.com |
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| reply to Dampier
In Rochester, have they implemented the $4 modem rental? |
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DampierPhillip M Dampier
join:2003-03-23
Rochester, NY | said by bluepoint:In Rochester, have they implemented the $4 modem rental?
Starts 11/1, despite the fact the only notification local customers have gotten so far has come from the newspaper. |
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| Let's see if your config file change by then. The OP is from NYC I believe. |
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DampierPhillip M Dampier
join:2003-03-23
Rochester, NY | said by bluepoint:Let's see if your config file change by then. The OP is from NYC I believe.
I can't see this as a billing issue. Why would the billing system discriminate against a config file? As far as TWC is concerned, the billing system shows the modem on your account and a code that differentiates customer-owned from leased equipment. That code tells billing when to charge and when not to charge. I don't see a technical reason why this would ever result in different configuration files.
I have since forgotten whether other readers are reporting this or just the one. If it is just this person, I would suspect a "previously enjoyed" modem with a firmware version from another cable system that doesn't want people in the config -or- even more likely, a misfired config file intended for a different modem or a technical fault with how the config file was implemented.
There is a button in the config panel that will reset all defaults, but that is of course little help to someone who can't get there without a password. What interests me is the guidance attached to the use of the button:
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Note:
Resetting the cable modem to its factory default configuration will remove all stored parameters learned by the cable modem during prior initializations. The process to get back online from a factory default condition could take from 5 to 30 minutes. Please reference the cable modem User Guide for details on the power up sequence.
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5 to 30 minutes? Wow. It's annoying Motorola does not have a hardware way of doing this to bypass any existing config.
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Phillip M. Dampier
Editor, Stop the Cap!
»stopthecap.com |
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1 edit | It's not what I'm thinking. Looking at your firmware, it's not from TW. Watch it when TWC push a new firmware. |
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| Hi guys,
Good news - it has been FIXED! You should no longer have this problem, TWC have updated my modem with the proper provision file.
I now have full access to the config manager |
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hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:8 | Good to here, thank you for the follow up.
Hob |
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