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uraslackerto

@windstream.net
reply to auraxoxo

Re: [Troubles] Sheridan, AR - Paying for 12 mbps getting .21 mbp

Having the same troubles with windstream dsl. Live just outside sheridan, Ar. in the center grove area. I am calling support in the morning to complain. I wish there was another service.


auraxoxo

@windstream.net
I'm back. Not that my service ever improved but there is only so many times you can beat your head against a brick wall before you knock yourself out.

Once someone from windstream said that speedtest.net isn't accurate which is sad for them because it is usually faster than any of the other speed test sites.

It is bad enough that my connection is never stable. My green internet light always blinks and it's not always rapid and I lose connection all the time, but tonight speedtest gives me a .31mbps after a reset. speedtest.windstream.net gives me a whopping, super fast 54kbps out of the 12mbps I am supposed to pay them for. What's more my line is only showing a possible total of 8.8mbps tonight even though I am subscribed for 12. Good news my upload speed which I never use is more than double what it is supposed to be...

I just got off the phone with them after hearing the same old "latency outage in your area" and the old "no repair date scheduled" spiel that the business end pretends not too see in my file every time I call for a bill credit which they eventually give me after arguing with me for 40 minutes about not seeing an outage in my area and seeing all my tickets as resolved even though I have NEVER given the okay that any of my issues have been fixed.

Honestly I only keep calling tech support once or twice a week when it gets so slow I can't even load a single page so that I can get my bill credit because I know it is never going to be fixed, not after tech phone, tech ground, customer service and billing all told me my repair would be done no later than Oct 30th only to call Nov 2nd and be told maybe when they fixed whatever was scheduled that it made other stuff stop working, then the next week was told there is no record of repairs or a date for it to happen.

I know the phone people don't control that but whoever makes the calls about all this misinformation at Windstream is a liar and a despicable human being that I would gladly offer a swift kick in the behind as recompense for services rendered by this company. If they didn't have a monopoly in rural areas I have no doubt they would either have to clean up their act or go out of business because no one would stay with this disgrace of a company if they had any other choice.


auraxoxo

@windstream.net
At 2AM



2am ...really.... this stinks.


uraslackerto

@comcastbusiness.net
I talked to a different person today, they are supposed to look into the issue. we shall see.

borisbadenov

join:2005-12-05
Barbourville, KY
good luck keep your expectations low


mlwynn

@ar.us
reply to auraxoxo
I have called numerous times just wanting a date to correct the problem. The latest date was 2/28/12. The web site to file a complaint is »gotyourbackarkansas1-px.rtrk.com/ I understand that their CEO Jeff Gardner does NOT like customers complaining to him personaly. His mailing address is: 4001 Rodney Parham, Little Rock, AR 72212. If anyone can get his email address please post it. It's time to take Windstream on and make them feel it instead of them just taking our money every month. Everyone file the complaint with the AG's office and write or hopefully email Jeff Gardner if we can get thi email address.


Liv

@windstream.net
This is the thing everyone needs to file with their states attorney general. I have contacted mine and they are sending out the forms, which btw I asked if I could copy and give them out locally. They said that was fine as long as everyone fills their own out. So my advice become proactive and do the same, get the papers make copies go to your neighbors your local businesses the people in your small towns that have windstream and have them fill them out.

I am going to collect them all and mail them back in a big ole package.


xsbell

join:2008-12-22
Canada
kudos:8
Reviews:
·Primus Telecommu..
reply to mlwynn
said by mlwynn :

I have called numerous times just wanting a date to correct the problem. The latest date was 2/28/12. The web site to file a complaint is »gotyourbackarkansas1-px.rtrk.com/ I understand that their CEO Jeff Gardner does NOT like customers complaining to him personaly. His mailing address is: 4001 Rodney Parham, Little Rock, AR 72212. If anyone can get his email address please post it. It's time to take Windstream on and make them feel it instead of them just taking our money every month. Everyone file the complaint with the AG's office and write or hopefully email Jeff Gardner if we can get thi email address.

Judging by how all of their other addresses are formatted, it's probably firstname.lastname@windstream.com

William Bellando is another guy people should be pestering.


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
reply to auraxoxo
We apologize that you are having problems with your service. If you would like us to investigate, please join DSLReports and send us a PM with the phone number your DSL service is under, visit us at our Direct Support Forum »Windstream Direct or send us the information to the email address in our signature. We'll take a look and be in touch.
Patricia
Support Specialist II
Broadband Tier II
--
We're here to help! wci.broadbandhelp@windstream.com


mlwynn

@windstream.net
reply to auraxoxo
I think I'll mosey on down to the local paper and see about taking a full page ad out to give everyone in Sheridan the web address for the place to file a complaint with the AG office. Usuckbell, I've tried the email format for Jeff gardner's email and it don't work. Would love to know his email address to include in the ad.


xsbell

join:2008-12-22
Canada
kudos:8
Reviews:
·Primus Telecommu..
said by mlwynn :

Usuckbell, I've tried the email format for Jeff gardner's email and it don't work. Would love to know his email address to include in the ad.

Did you try his full name, Jeffery R. Gardner?


auraxoxo

@windstream.net
reply to Windstream
11:30pm on Monday night 12/10/12



Hardly "peak" and only 25% of purchases service speeds.

Patricia, I would genuinely like to know what contacting you would do. I call windstream tech support at least once a week and they can tell me nothing and can do nothing. A tech has been to my house and said my line will get 12 if they actually upgrades and didn't oversell my area. I call customer support at least once a month for a bill credit as this problem persists.

I was promised a fix by Oct 30. Called Nov 2nd and was told that nothing had been done or was scheduled to be done, that this is still a known issue with no repair date. A known issue that goes from being known to unheard of every couple of months so that you guys can try and not issue so many bill credits.

I will join and submit in the other forum but I know nothing is going to come of it.


Mlwynn

@windstream.net
reply to auraxoxo
Patricia, I agree with auraxoxo. What good will it will do to contact u when contacting windstream support has do no good? Perhaps it would benefit windstream by getting us off this forum so their image in not damaged by our complaints?


Tap3x

@arkbluecross.com

1 edit
reply to auraxoxo
We too live in Sheridan Ar. We've probably had less than a week of really good internet speeds since we moved there 7 years ago.

My husband is always on the phone with tech support --- and it's aggravating to go through their stupid check list of items when he's already done those things BEFORE calling them. Just this week he went was on them 1.5 hours (going through the check list) only to be told then that there was an outage in the area. REALLY? They didn't think to check that first? However, he called them back later and asked why everyone around us had service & we didn't if there was an outage in the area --- customer service didn't know.

It would be worth paying an early termination fee to go with another provider --- as soon as one is available in the area.
Expand your moderator at work

auraxoxo

join:2012-12-11
Sheridan, AR
reply to auraxoxo

Re: [Troubles] Sheridan, AR - Paying for 12 mbps getting .21 mbp

10:15pm Thurs Dec 13, 2012



Less than 2% of purchased speeds.

auraxoxo

join:2012-12-11
Sheridan, AR

1 edit
reply to auraxoxo
So here is my latest update.

We apologize that you are having so many issues and for so long. The only thing we can do is give you an update on the latency issue which now has a 2/2013 ETR. There was a delay in getting pair cables needed for the work being done. We will work on getting you a monthly credit. Some how if I ever replied to you before that thread is no longer found. I apologize for that.

This thread is no longer found even though I linked it in my post on the direct forums.

Less than 2%. That is a disgrace. I am supposed just accept this for the next 3 months. It took me more than 5 minutes just to get that speedtest done as I kept having to reload because the connection was so bad it couldn't even run the test. I can barely check email. Forget about watching a 30 second video on youtube without letting it load for 15 minutes first.

Credits are well and good but they should be automatic and not just for the people who complain the loudest, and credits don't make my internet work any better or let my kids Skype with their grandparents who live out of state. They can't give me back that time I had to spend calling tech support and CS. I should not be able to get better service for free at McDonalds. The only people in the world with worse internet than me don't have internet at all. How sad is that.

Miralcos

join:2012-05-16
Sheridan, AR
I also live in Sheridan AR and I've been calling windstream for almost a year now. They will NEVER fix it I have come to believe. I dream for the day when someone comes along and puts that lowlife excuse for a company out of business. It will be a miracle if I can even post this on this P.O.S. connection. They are giving me a 10dollar per month reduction to my bill for a year. This just means it'll be at least another year until they do anything.
The worst part of all of this, Verizon and AT&T use windstream as the pipe for data out of this area, so guess what, yep, you got it, cellphone speed is just as pitiful. Along with the slow speeds we get here, we also get the pleasure of having intermittent stops in connection. I am in hate with windstream.
Thanks for listening...
Butch

auraxoxo

join:2012-12-11
Sheridan, AR
I would call and tell them that 10 bucks a month isn't good enough. Call tech support at least once a week and complain then call CS every month and tell them you want a bill credit for having unusable internet for 8 hours a day, Tell them since you can only use your internet half of your waking hours you want at least half off your bill until they get their act together and fix it. I got a full credit last month and half the month before. I am going to call tomorrow and I won't be paying more than 50% for a service I can only use 50% of the time. I am not going to stay up from 1am until 4pm everyday to actually use my internet. File a complain with gotyourbackarkansas You can file online. It was easy. I did it a few days ago.

They told me 02/2013 for repairs but I know that's a crock since I was already told 10/2012 the first time. Apparently they want me to believe they can't get more cable or something ridiculous like that.

auraxoxo

join:2012-12-11
Sheridan, AR
Well I just ran a speed test at 10pm and it was .11mbps.

.11 ...

/Sigh

So tired of this. I can't even check my email.

Tested again 10:25pm




7% of purchased speeds.

I know it could be worse as people are without power here and without internet at all, but I bet Windstream still won't give them a bill credit.

"Sorry a tree fell on your house but I need your money so I can pay someone to come up with excuses as to why you still won't get what you pay for once you get your house fixed." - Windstream

auraxoxo

join:2012-12-11
Sheridan, AR
Only seems to be getting worse.

.09 last night when I called tech support because all my modem lights were on but I was getting DNS failures. This was after having to unplug it 4 times throughout the day just to have a connection. Funny how when the automated system reset the connection on their end it started working again...

Right now I am getting .29

Funny though I told the tech last night that I was getting .09 and if you can imagine her tone and my amusement when she said "but... you are paying for 12..."

Yeah I know. Jokes on me I guess.


mlwynn

@windstream.net
reply to auraxoxo
Service still sucks. I've filled my complaint with the AG's consumer department at the web address in my previous post and started writing letters to Jeff Gardner. One person doing this will not be effective. Everyone needs to do it. Still hope we can get Jeff Gardner's email address


auraxox

@windstream.net
Well we have an all time low tonight. Did a speed test and got a .001mpbs on Windstreams own speed test site. I've also filed a complaint with the Ag's consumer department. The service is so bad right now the tech for Windstream could not even do a ping test on our line.


Anony

@windstream.net
It's gotten to the point where i can't even load youtube videos in 240p during the day... and the times where the latency and speeds are as they are ADVERTISED and what i'm PAYING for is growing shorter and shorter. I'm pretty sure the FCC said something last summer about coming down on ISPs that aren't pushing out what people are paying for.. even during peak hours (correct me if im wrong).

I know it's not near as easy as people think it is to fix this issue but this is pure thievery. I know people all over the city who have the same issue.


Mlwynn

@windstream.net
reply to auraxoxo
I'm so sick of windstream. I'll be lucky if I can even post this at the speed I'm getting this weekend. Shame there is no one else around so I could dump this poor excuse of a company. They are not even a company, they are nothing but a thief. Just dumped Dish network for their poor attitude shown toward their customers and went to Direct. Monopoly. They suck. Companies don't give a crap about their customers anymore, just looking for how much money they can get from you. Repeate business means nothing to them.

auraxoxo

join:2012-12-11
Sheridan, AR


Wow, 10:21 pm and getting about 8% of what I pay for... sweet.

I got a reply from the AG which is basically them sending me Windstreams pathetic response of ' we know about this issue and plan to fix it one day, here is your 10 dollar pittance credit to show how magnanimous we are'

I have 10 days to respond in writing. It's not going to be a happy response I promise that much

auraxoxo

join:2012-12-11
Sheridan, AR
I'll just leave this here




Sunday 9pm Less than 2% of my supposed 12mbps.

2/13 ETR according to Windstream Direct support, but service has not improved and I am now told they don't know the exact date, which means that nothing has been or will be done. Color me surprised...

auraxoxo

join:2012-12-11
Sheridan, AR



monday 2pm

auraxoxo

join:2012-12-11
Sheridan, AR
reply to auraxoxo



Wed 11pm local

auraxoxo

join:2012-12-11
Sheridan, AR


1:30am

33%

peak time?