| reply to auraxoxo
Re: [Troubles] Sheridan, AR - Paying for 12 mbps getting .21 mbp Only seems to be getting worse.
.09 last night when I called tech support because all my modem lights were on but I was getting DNS failures. This was after having to unplug it 4 times throughout the day just to have a connection. Funny how when the automated system reset the connection on their end it started working again...
Right now I am getting .29
Funny though I told the tech last night that I was getting .09 and if you can imagine her tone and my amusement when she said "but... you are paying for 12..."
Yeah I know. Jokes on me I guess. |
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| reply to auraxoxo
Service still sucks. I've filled my complaint with the AG's consumer department at the web address in my previous post and started writing letters to Jeff Gardner. One person doing this will not be effective. Everyone needs to do it. Still hope we can get Jeff Gardner's email address  |
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| Well we have an all time low tonight. Did a speed test and got a .001mpbs on Windstreams own speed test site. I've also filed a complaint with the Ag's consumer department. The service is so bad right now the tech for Windstream could not even do a ping test on our line. |
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| It's gotten to the point where i can't even load youtube videos in 240p during the day... and the times where the latency and speeds are as they are ADVERTISED and what i'm PAYING for is growing shorter and shorter. I'm pretty sure the FCC said something last summer about coming down on ISPs that aren't pushing out what people are paying for.. even during peak hours (correct me if im wrong).
I know it's not near as easy as people think it is to fix this issue but this is pure thievery. I know people all over the city who have the same issue. |
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| reply to auraxoxo
I'm so sick of windstream. I'll be lucky if I can even post this at the speed I'm getting this weekend. Shame there is no one else around so I could dump this poor excuse of a company. They are not even a company, they are nothing but a thief. Just dumped Dish network for their poor attitude shown toward their customers and went to Direct. Monopoly. They suck. Companies don't give a crap about their customers anymore, just looking for how much money they can get from you. Repeate business means nothing to them. |
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Wow, 10:21 pm and getting about 8% of what I pay for... sweet.
I got a reply from the AG which is basically them sending me Windstreams pathetic response of ' we know about this issue and plan to fix it one day, here is your 10 dollar pittance credit to show how magnanimous we are'
I have 10 days to respond in writing. It's not going to be a happy response I promise that much |
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| I'll just leave this here
Sunday 9pm Less than 2% of my supposed 12mbps.
2/13 ETR according to Windstream Direct support, but service has not improved and I am now told they don't know the exact date, which means that nothing has been or will be done. Color me surprised... |
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monday 2pm |
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| reply to auraxoxo
Wed 11pm local |
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1:30am
33%
peak time? |
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| reply to auraxoxo
Now it's been 5 days since I was told in my Windstream Direct thread that they would update me on my given ETR of 2/13 after talking with engineers. No update. So I posted again.
Just going to keep doing this.
MIDNIGHT... 9%
10 dollars off my 60 dollar bill. I should be paying about 6 dollars. Even if I give you guys the hours between 2am and 4pm where it actually works I still shouldn't have to pay 50 dollars, more like 35.
Look at my numbers all hours of the day and tell me would you consider 10 dollars 'fair'. Would you keep paying 50 dollars a month for something you can't even use unless you want to stay up all night.
This is why monopolies are illegal, because it lets companies screw their customers and they can't do anything about it. Now I see windstream trying to block competition in Georgia because they know everyone would jump ship as soon as something else came along.
Bravo.
Also still waiting for that update. |
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Atekido
join:2002-08-25
Van Buren, AR | reply to auraxoxo
Pretty much EVERYONE in Arkansas using Wind stream is screwed. they Oversold bandwidth and are not going to fix the issue until sometime after july 30th. This is what was told me by a tech on the phone and by a RL friend of mine who works for them. Sadly Windstream doesn't care. |
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9:09pm |
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| reply to auraxoxo
Let me preface the following information by stating that I do not condone or advocate harassment. I highly doubt contacting Mr. Gardner via his private address or number will in any way help with your internet problems, and I do not suggest that you do so. However, it is important to know that the man in charge of the company we all hate has a very tangible home address in our own state, probably not too far from where many of us do our weekend shopping (given our proximity to Little Rock). The address mentioned in an earlier post is actually for Windstream's corporate headquarters. The following is a WhitePages.com address and phone number for Jeff Gardner.
Please note, the original WhitePages address spells his name as Jeffrey instead of Jeffery for the Little Rock address, but his wife Christine, is still listed. Also, the neighborhood is a good indicator that this is, indeed, the address of someone of Gardner's financial status.
17 Bretagne Cir
Little Rock, AR 72223-9115
Phone: (501) 821-6700
He also has an address in Hot Springs:
1607 Marion Anderson Rd
Hot Springs National Park, AR 71913-8978
Phone: (501) 767-7739 |
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| reply to auraxoxo
Welcome to the club, buddy.
I've had Windstream for over a year now, and I'm currently on a 2 month streak of this bullshit.
I pay for 12 mbps, rarely get anywhere near it. Averages in the "worst" periods, are anywhere from 0.11-0.64 mbps, then anywhere from 1.3-5.2 mbps on average. RARE occasions I have 11 mbps , but those are few and far between, and hardly ever last an entire ay. |
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| Oh I am going on 7 months now with about the same speeds. I have been as slow as .06 before.
I have a windstream direct thread where I was told it would be fixed 02/2013, but they missed that date, just like they missed 10/2012 like I was given back in September.
Just today I got an update saying they are back to not knowing yet when it will be fixed and that they are waiting to hear from the engineers - you'll be happy to know that the engineers can read a calendar as they "know they missed the ETR" but that is all the info they have right now. |
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| reply to auraxoxo
about 3% of purchased speeds at noon on Sunday... |
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| reply to auraxoxo
Sun 10 pm
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| So Windstream thinks 8 months is a fair wait time for repairs?
They must also think 3 weeks is a fair wait time for an update on an ETR.
They also think it is fair not to issue bill credits for services not supplies. Why on earth would anyone pay for "up to" speeds if there was not a reasonable expectation of average speeds above the lower tier of service. It is ludacris. "Up to" should mean from 1.5 up to 3, from 3 up to 6 and from 6 up to 12 not from less than dial up up to 12.
I was told my broadband speeds were up to 12, but I am not getting broadband speeds.
So did they do this magical test on the 18th or did that date "get missed" again? When will this be resolved? |
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