Santa Monica, CA
·Time Warner Cable
|reply to PastTense |
Re: Overages ! Ca ching
said by PastTense:Wrong. Overage charges kill goodwill and beget turnover - Mom cancels the whole account and/or learns about prepaid. With iPhone customers worth at least $2K/each, no company is looking to offend over $10/gb; they want your $120/month and your two-year renewal.
Verizon is in the business of maximizing profits. So if Verizon can make more money from customers streaming from Netflix (via $10/GB overage charges) than from streaming from Redbox/Verizon (via a $8-10 monthly fee) then it will prefer the first option.
Only Sprint has officially fired customers, and they paid for it.