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turnerbrewer

join:2011-11-22
Reviews:
·Comcast
reply to Russ6

Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)

Comcast needs to push the X1 guide to the existing customers boxes now.
Push the guide to compatible boxes. What incentive do I have to stay with Comcast and the A28 IGuide when I can go with DirecTv and receive a free HD Genie with 5 tuners? Comcast even cripples their own X1 box by only allowing 2 of the 6 tuners to operate... Comcast reminds me of IBM circa 1979/1980's. They are arrogant and refuse to listen to their customers.
Comcast requires current customers to subscribe to Triple Play in order to receive the X1 box, but the very market demographic that would be interested in the features of the X1 would not be interested in Phone service over a wired connection. Comcast is out of touch and blind.

Russ6

join:2011-03-17
Houston, TX
kudos:1
I don't think the software for the X1 Guide is ready for either the Motorola or Cisco STBs. The X1 Guide is only being deployed on the Pace X1 Gateway.

Comcast is trying to take advantage of the new Pace X1 Gateway by only allowing new triple play customers to get it. Comcast plans to offer it to existing customers after the "new" wears off. This could be a matter of months or years.

I think the real problem is that it takes Comcast years to produce the Guide software and get the bugs out. Comcast is forming the CoMPASS group to address this, but even that will take a long time before it produces good results. In the meantime, Comcast will continue losing customers because of this.
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'


FifthE1ement
Tech Nut

join:2005-03-16
Fort Lauderdale, FL
said by Russ6:

I don't think the software for the X1 Guide is ready for either the Motorola or Cisco STBs. The X1 Guide is only being deployed on the Pace X1 Gateway.

Comcast is trying to take advantage of the new Pace X1 Gateway by only allowing new triple play customers to get it. Comcast plans to offer it to existing customers after the "new" wears off. This could be a matter of months or years.

I think the real problem is that it takes Comcast years to produce the Guide software and get the bugs out. Comcast is forming the CoMPASS group to address this, but even that will take a long time before it produces good results. In the meantime, Comcast will continue losing customers because of this.

I think we all agree with everything you said but it's pure BS! Why should new customers be entitled to the latest and greatest while those who have "stuck" and I mean that in the most literal sense of the word, get stuck back in 1999 with iGuide?! Any other company would be out of business but hey monopolies are a great business model. Sometimes I think the extent of Comcast's coders are two monkeys in a room with a computer, lol.

Why disable the other tuners on the X1? Why not have day plus and day minus as one of the first basic features on the X1? When will Comcast ever push out an update? These are questions we probably won't find out till 2014. In fact I'd be willing to make a bet with someone on this forum. $100 if Comcast releases the new update, I'll be sporting, to 50% of it's install base by October of 2013! Anyone want to pick a month and get in the pool?

What blows me away is that I don't even think Comcast writes or codes the guide? I know iGuide was on just about every cable operators boxes? So what have they been doing for years?
--
"The relationship between what we see and what we know is never settled..."

Russ6

join:2011-03-17
Houston, TX
kudos:1
I don't know if the other tuners were deliberately disabled for some marketing reason or if Comcast simply couldn't get the guide software to correctly record more than 2 shows at the same time and that is why the other tuners were disabled. Also, why hasn't Comcast deployed an AnyRoom DVR Guide for the Pace X1 Gateway?

Russ6

join:2011-03-17
Houston, TX
kudos:1
Ted has changed his answer and now says that On-Screen Guide 2.0 is NOT currently available in Boynton Beach, Florida, but should be soon. Click the following link that includes his new answer.

»Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)


FifthE1ement
Tech Nut

join:2005-03-16
Fort Lauderdale, FL
Comcast doesn't know what it is doing. It needs to spend a few million on hiring Motorola and Pace engineers (should be the same now right, lol) or borrow them for six months and get this crap worked out. Comcast doesn't know if they are coming or going.
--
"The relationship between what we see and what we know is never settled..."

turnerbrewer

join:2011-11-22
Comcast - This is what a proper HD Guide looks like-

»www.satelliteguys.us/attachment.···id=82022