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mousitch
250 Gigs Of Crap

join:2001-11-14
Columbia, MO

[MO] Modem reseting every 10 minutes or so when surfing

This has been going on for three months now. While surfing the modem constantly reboots itself. I have a Motorola SB5120. Starting to wonder if the modem is shot. Rest after reset. Seems to get worse when doing heavy surfing. Seems to run fine when streaming a constant source(netflix, Amazon instant movies) ,but when jumping from site to site it reboots. Very puzzled and annoying. Thought Id post here before calling tier one.
--
sobriety is an illusion created by an alcohol deficiency

jpatton

join:2010-04-07
Ames, IA

You can IM MediacomChad on here with the phone number on your account if you don't want to deal with phone support. It could just as likely be a signal level problem. I've been having similar issues lately, even with a brand new DOCSIS 3 modem (I have a tech scheduled to visit), so I wouldn't be so quick to blame the modem.



mousitch
250 Gigs Of Crap

join:2001-11-14
Columbia, MO

Here are my levels. Ill send chad a message also.

Downstream Value
Frequency 117000000 Hz
Signal to Noise Ratio 37 dB
QAM 256
Network Access Control Object ON
Power Level 0 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 2
Frequency 25000000 Hz
Ranging Service ID 176
Symbol Rate 5.120 Msym/s
Power Level 48 dBmV
--
sobriety is an illusion created by an alcohol deficiency



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75

Thank you for the information. I have replied via your message.



Boss302_1970

join:2009-12-11

mine did the same thing today 3 times in a few minutes modem resets and then comes back and resets. at 4 pm in the middle of the day? what gives with this? I have 2 isps and cant seem to trust either of them to be stable.


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