Differences between Teksavvy and Start - Canadian Broadband

Author	All Replies
Upsidedown @utoronto.ca	reply to nitzguy Re: Differences between Teksavvy and Start said by nitzguy: Agreed. But most people live in their own bubble unfortunately... If the OP lives in a metropolitan area, yeah I'd agree with you. HOWEVER, that's a big however, its a matter of exposure. If the OP lives in or came from one of those towns that has nothing but white ppl, then everybody that isn't white would be considered to be "foreign". You can teach them diversity, but if they have never seen it then whats the point? Its like learning Chinese from a book, you can try as hard as you can, its still half baked at the end. Anyways, back to the topic. Accent or not, CSRs MUST be able to communicate properly. The biggest problem with offshore call centers is that, inability to communicate properly. If the OP was frustrated, plus if he or her has never heard that particular accent before, its not too hard to imagine communication breakdown and why the OP thought Tek's call center was outsourced/ offshore. But, I most certainly hope that Teksavvy isn't hiring visible minority because they HAVE to.
	to forum · permalink · 2012-10-24 19:05:14 ·
elwoodblues Elwood Blues Premium join:2006-08-30 HarperLand Reviews: ·Cybersurf Intern..	reply to nitzguy said by nitzguy: To Start: Could you not use, on "Canada's Most Unreliable Network?".... . Fixed it
	to forum · permalink · 2012-10-24 19:33:25 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:14	reply to Upsidedown We don't discriminate... My point was only to say that to hire 300 people you probably go through 500-1000 resumes and the odds of not having any minorities apply and qualify, as well as any other person... Is slim. To have a place this size, and to have none.. Would seem odd to me. In a place like Toronto, it would seem even more odd to me since its more multicultural than Chatham is. I'd be wondering who's doing the hiring... -- Marc - CEO/TekSavvy
	to forum · permalink · 2012-10-24 21:47:41 ·
Davesnothere No-BHELL-ity DOES have its Advantages join:2009-06-15 START&Cogeco kudos:6 4 edits	reply to elwoodblues said by elwoodblues: said by nitzguy: To Start: Could you not use, on "Canada's Most Unreliable Network?".... Fixed it = = = = = = = = The saving grace is that Rogers (or whoever) cannot stop any of US from interpreting/clarifying posts made by Mister Rocca, so that any time he says 'Red', and really wanted to say , WE can remind the other readers that he means Robbers - or GOUGEco, BH#$ELL, or whoever, as the case may become in the future, Conan. = = = = = = = = Actually, Rogers has treated me OK, as far as cellular service goes. The main thing which they (and all of the other incumbents) could/should do to make us happier is charge us le$$, even in the smaller communities where there is not as much competition to force their hands. Yeah, I know - "Dream ON, Dave !"
	to forum · permalink · 2012-10-24 22:48:36 ·
eeeaddict join:2010-02-14	reply to rocca oh ok I knew tsi and start were on different tarrifs but I didn't know they were so restrictive
	to forum · permalink · 2012-10-24 23:34:23 ·
Quake110 Premium join:2003-12-20 Ottawa, ON	reply to DoubleEXP The problem with outsourced call centres is that they don't comprehend the culture with whom they're speaking with, which frustrates customers. In return, when they hear an accent from a Canadian agent, they unfortunately automatically think it's an outsourced call centre.
	to forum · permalink · 2012-10-25 01:24:14 ·
Dunlop join:2011-07-13 kudos:2 Reviews: ·Bell Fibe ·ELECTRONICBOX	reply to Upsidedown said by Upsidedown : Anyways, back to the topic. Accent or not, CSRs MUST be able to communicate properly. The biggest problem with offshore call centers is that, inability to communicate properly. If the OP was frustrated, plus if he or her has never heard that particular accent before, its not too hard to imagine communication breakdown and why the OP thought Tek's call center was outsourced/ offshore. But, I most certainly hope that Teksavvy isn't hiring visible minority because they HAVE to. The biggest problem with outsourced call centers is that the employees are following scripts and are generally unable to go outside this box as they have no exposure to the product they are supporting (It's pretty hard for someone in India to use teksavvy (I know they don't outsource) or even know what Bell/Rogers is), this is at the cost of Canadian jobs to line the pockets of shareholders period. As the highest paying people in the world for these services there is no reason they should ever be outsourced Lack of service is a valid complaint, bringing up the ethnicity of a person in Canada in 2012 and the mentality that hiring this person needs to be defended is disturbing to say the least
	to forum · permalink · 2012-10-25 09:49:07 ·
Gone Premium join:2011-01-24 Fort Erie, ON kudos:3 Reviews: ·Start Communicat..	said by Dunlop: The biggest problem with outsourced call centers is that the employees are following scripts and are generally unable to go outside this box as they have no exposure to the product they are supporting (It's pretty hard for someone in India to use teksavvy (I know they don't outsource) or even know what Bell/Rogers is), this is at the cost of Canadian jobs to line the pockets of shareholders period. As the highest paying people in the world for these services there is no reason they should ever be outsourced 1. Not all outsourced call centres are in India. There are plenty of them in Canada. 2. People who do tech support at an outsourced call centre don't use scripts any more than insourced support for that same company would. In other words, your entire view on the subject is, quite honestly, crap. If you ask me, it's the same kind of crap that is along the lines of people who assume anyone they talk to with a South Asian accent must be outsourced support from India.
	to forum · permalink · 2012-10-25 10:00:07 ·
My2CentsST @start.ca	reply to DoubleEXP I switched from Bell to Start this month and my experience are similar, if not the exact same as the OP. It's been wonderful thus far and has completely exceeded my expectations. Regardless of which company you choose, I'm always urging people to ditch Bell or Rogers. I have a couple of friends who are on Rogers and I've convinced them to leave. Interestingly, they're experiencing the same issues as the OP with speeds slowing to a crawl and the inability to stream videos from YouTube, etc. They're on the higher speed Rogers package and I'm on Start's 6 mb service. The kicker is, we all live live within a few blocks from each other. Their suspicion is that Rogers is throttling or packet shaping. I'm happy to report that with Start, I don't have any of that. Anyway, I do like Teksavvy's packages and the pricing is competitive. I was all ready to sign up. However, the consistent negative experiences that I've read here and other forums regarding Teksavvy did impact my decision is in a big way. Honestly, I don't see a "refreshing new tone" but I sincerely hope it happens soon. It's important that solid alternatives to Bell and Rogers exist in the marketplace.
	to forum · permalink · 2012-10-25 10:24:36 ·
bestjsg join:2002-03-13 Markham, Ont Reviews: ·Start Communicat..	reply to DoubleEXP I just 'started' using 'Start' yesterday, so far so good, I even got a call from them this morning asking how my transfer is going and if I have any problems. I must have received 3-4 calls from the day I signed up until today, might have been a bit too many IMO but it makes me feel like a valued customer. Sorry don't have experience with TEK mainly because of their initial upfront fees and a -ve phone conversations 3 yrs ago when I inquired about switching. BTW, I originally have Bell 5MB DSL, was working fine, leaving because of it's slow speed and low cap, switched to Rogers 18 MB with a good price but although they say they don't cap p2p traffic, they do. so now finally switched to Start...and need to figure out how to return the modems back to Bell and Rogers..
	to forum · permalink · 2012-10-25 10:45:33 ·
Dunlop join:2011-07-13 kudos:2 Reviews: ·Bell Fibe ·ELECTRONICBOX	reply to Gone said by Gone: If you ask me, it's the same kind of crap that is along the lines of people who assume anyone they talk to with a South Asian accent must be outsourced support from India. WTF are you talking about? I said the ethnicity (aka "accent") of the person should never EVER be a factor baring a complete failure to communicate in a language. Canada is multicultural, period. Or to break it down, pretty much the opposite of what you are accusing me of. Obviously my reference for outsourced call centers was about companies that do send them overseas. How would someone even know if a company outsourced inside Canada? Anyhoo, don't want to derail the thread anymore than I have. To the OP, I've used Teksavvy and now Electronicbox without issue. I think Videotron plays nice in Quebec because my buddy in Ontario is going though a nightmare with his connection (not Teksavvy but another IISP that I can't recall). I hope eventually the incumbants are held more accountable
	to forum · permalink · 2012-10-25 11:14:51 ·
Gone Premium join:2011-01-24 Fort Erie, ON kudos:3 Reviews: ·Start Communicat..	said by Dunlop: WTF are you talking about? I said the ethnicity (aka "accent") of the person should never EVER be a factor baring a complete failure to communicate in a language. Canada is multicultural, period. You made incorrect generalizations about outsourced technical support. I was pointing out how stupid those generalizations were and that believing them to be true is akin to thinking everyone with an accent is from Bangalore. Understand now?
	to forum · permalink · 2012-10-25 11:21:47 ·

TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:14	reply to My2CentsST said by My2CentsST : Honestly, I don't see a "refreshing new tone" but I sincerely hope it happens soon. It's important that solid alternatives to Bell and Rogers exist in the marketplace. Significant events at TekSavvy:: Late last year there were massive DHCP issues that lasted a few months. They eventually adjusted their procedures to better manage this so that people weren't offline for weeks at a time. »blogs.teksavvy.com/2011/11/18/ca···ontario/ »blogs.teksavvy.com/2011/12/05/ca···ntinued/ »blogs.teksavvy.com/2011/12/29/ho···-issues/ Also later last year and lasting well into this year we could not get any capacity upgrades: »blogs.teksavvy.com/2012/05/23/ou···r-order/ »blogs.teksavvy.com/2011/11/14/ne···network/ »blogs.teksavvy.com/2011/11/14/de···chedule/ »blogs.teksavvy.com/2011/12/09/ma···ndwidth/ Also late last year the CRTC decision came out: »blogs.teksavvy.com/2011/11/15/te···2011-77/ We had to reprice nearly every service we have as a result.. did that in Jan. In feb and march we moved locations which was a huge project: »blogs.teksavvy.com/2012/04/11/te···he-move/ As a result of the capacity issues we had to layoff some staff in Feb. Through out all of that we've done a massive amount of rebuilding all of our internal systems.. new web site, portal, web forms, phone system.. on and on.. we've been very busy little bees. ...and, all the mean while this was in the works: »www.teksavvy.com/en/why-teksavvy···ber-2012 And now, it's only been a few weeks since then.. I guess, with respect, I'd ask that ppl keep a perspective on things. From my point of view, inside looking out, it's been one hell of a ride. We're past all of that now. We're doing well. We just need to focus, to get back to what we know best, what we championed for all these years. Nothing has changed in my heart, just that it's been much more difficult for it to show as we were going through the meat grinder. I want nothing more than to say "we're back baby!" but I'll let you guys be the judge of that. -- Marc - CEO/TekSavvy
	to forum · permalink · 2012-10-25 12:44:15 ·
My2CentsST @start.ca	reply to DoubleEXP Quick note about ditching Bell and maybe applies to Rogers...when I cancelled, they gave me this line about 30 days notice. I told them that I never agreed to such conditions. They replied it was company policy. I said, they can't impose arbitrary company polices on me without my agreement and it wouldn't hold up in small claims court. They said that I had agreed. I said show me, and they said it was verbal. I replied, ok replay the recording. Everything is recorded, right? The CRS had to check with her supervisor, came back within 5 minutes and stated that they would waive the 30 days notice. So, if Bell or Rogers pulls this stunt, challenge it!
	to forum · permalink · 2012-10-25 13:15:48 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:14	hum, that's interesting. good to know. -- Marc - CEO/TekSavvy
	to forum · permalink · 2012-10-25 13:17:19 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:14	reply to TSI Marc also, for what it's worth, not sure what you're seeing Pete but we've opened more than 650 DHCP tickets this month alone... they're dealing with them much better then late last year but it's still not 100% ideal... we provide them with more IPs almost instantly once they ask us for them... thinking maybe this is a scale thing.. do you guys not see these issues at all? -- Marc - CEO/TekSavvy
	to forum · permalink · 2012-10-25 14:16:40 ·
Dunlop join:2011-07-13 kudos:2 Reviews: ·Bell Fibe ·ELECTRONICBOX	reply to My2CentsST said by My2CentsST : Quick note about ditching Bell and maybe applies to Rogers...when I cancelled, they gave me this line about 30 days notice. I told them that I never agreed to such conditions. They replied it was company policy. I said, they can't impose arbitrary company polices on me without my agreement and it wouldn't hold up in small claims court. They said that I had agreed. I said show me, and they said it was verbal. I replied, ok replay the recording. Everything is recorded, right? The CRS had to check with her supervisor, came back within 5 minutes and stated that they would waive the 30 days notice. So, if Bell or Rogers pulls this stunt, challenge it! They will pull any stunt to nickel and dime you. Years ago when I cancelled Expressvu and paid my balance in full I was told I could not sell my PVR for 60 days..even though I owned it for the entire duration of my subscription. I escalated up the food chain and when I was annoying enough, the conditition was removed in literally 5 seconds by the supervisor. On the flip side when I cancelled with Videotron to go with Teksavvy, outside of the obligatory transfer to retentions (who was extremely nice) it was the most painless process. So they are not all "bad" ;P
	to forum · permalink · 2012-10-25 14:29:32 ·
mlord join:2006-11-05 Nepean, ON kudos:9 Reviews: ·Start Communicat.. ·TekSavvy Cable ·TekSavvy DSL	reply to TSI Marc said by TSI Marc: we provide them with more IPs almost instantly once they ask us for them... thinking maybe this is a scale thing.. do you guys not see these issues at all? Please do correct me if wrong here, but I imagine that Pete would have a much easier time, as his DHCP assignments would all go to a single (aggregated) POI, rather than him having to balance them among a multitude of (changing) Red POIs. Right? Or not?
	to forum · permalink · 2012-10-25 15:45:30 ·
Gone Premium join:2011-01-24 Fort Erie, ON kudos:3 Reviews: ·Start Communicat..	reply to TSI Marc said by TSI Marc: I guess, with respect, I'd ask that ppl keep a perspective on things. From my point of view, inside looking out, it's been one hell of a ride. We're past all of that now. We're doing well. We just need to focus, to get back to what we know best, what we championed for all these years. Nothing has changed in my heart, just that it's been much more difficult for it to show as we were going through the meat grinder. Growth can be just as much a curse as it is a blessing, particularly when it is rapid. One cannot truly understand that unless they've been through it.
	to forum · permalink · 2012-10-25 16:30:30 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:14	reply to mlord said by mlord: said by TSI Marc: we provide them with more IPs almost instantly once they ask us for them... thinking maybe this is a scale thing.. do you guys not see these issues at all? Please do correct me if wrong here, but I imagine that Pete would have a much easier time, as his DHCP assignments would all go to a single (aggregated) POI, rather than him having to balance them among a multitude of (changing) Red POIs. Right? Or not? I don't believe that's right... the IPs are assigned the very same way ours are. In fact, ARIN just passed new policies today to accommodate this exact thing for both TPIA and ATPIA and we played a significant role in highlighting what was wrong with the previous policy... I believe it's more a matter of how it's being managed.. the more often times various areas run out of IPs, the more often you have to provide them with new ones. I think what's going on is that there's nothing pro-active going on at the other end making sure nothing gets depleted. So until we open a ticket, until they see there are none left, they dont ask us for more... and then we provide them some and they add them.. and then people get back online. So if you rarely run out of ips since there are many spares still from the initial blocks provided.. you just wont see the problem. -- Marc - CEO/TekSavvy
	to forum · permalink · 2012-10-25 17:20:18 ·

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Re: Differences between Teksavvy and Start