said by rogersmogers :+1 said by DoubleEXP :
I called in for support. Pretty long wait times, got someone (who had a heavy accent, Tek doesnt outsource? How am I supposed to believe that?)
I'm going to comment on the above quote. Accents have NOTHING to do with if a call centre is outsourced or not. This is Canada we have people from all over the world living here and looking for jobs and those who are willing to work in a call centre are welcome. Some may have accents, yep guess what we all have accents. Using that to judge where a call centre is located is not only dumb it will always fail for you.