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steves

@74.198.87.x
reply to m109rider

Re: Rogers secretely removes $50 Max Charge on Rocket Hub

Gotta love how Rogers gives different customers different prices for the same service. When I was forced off Portable, I was offered a lower Flex Rate than is advertized (30 GBs for $60), with an overage cap of $100. So for ~six months I had "unlimited" usage for $160. I certainly never heard of a $50 cap! When I got my first $600+ bill three months ago (without any advance warning of any kind), I called, said I had a $100 cap, the rep checked my account and agreed, had no explanation for the "billing error", and refunded $400. Same thing the next month. When it happened last month, there was suddenly a note on my account that the cap was gone, so I wasn't getting a refund. At no time did they attempt to notify me of this change BEFORE the billing period started! I had to call them to find out!! And by the time I got that bill, I was into the next billing period and had already used most of this month's "limit", so I have to avoid using the Internet for the next month. Yes, I'm looking into Xplornet, even though I have over a year left on my Rogers contract.

BTW, a few months ago Rogers tried repeatedly to get me to upgrade to a faster Rocket Hub modem for a low price if I extended my contract by another year. Is it a co-incidence that they tried to lock their customers into longer contracts JUST BEFORE secretly raising their rates by up to $400 a month?! I don't think so!!!


jumpingryan

join:2008-07-27
Pembroke, ON
reply to m109rider

So is the cap on overage charges back on now at $100 like I have heard, or are people still having problems?

I am looking at dumping my 4G Xplorernet Sat, and my Bell turbo Hub, and go to a Rogers only setup.....

Even if the overage charges are now $100, as long as I get low latency, and good speed, I am ok with that.

Is there anywhere in the contract that the overage cap price limit is mentioned?

Thanks

R


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4

said by jumpingryan:

So is the cap on overage charges back on now at $100 like I have heard, or are people still having problems?

I am looking at dumping my 4G Xplorernet Sat, and my Bell turbo Hub, and go to a Rogers only setup.....

Even if the overage charges are now $100, as long as I get low latency, and good speed, I am ok with that.

Is there anywhere in the contract that the overage cap price limit is mentioned?

Thanks

R

I don't know where you heard that from, but the cap on overage charges remains unchanged. The overage cap for wireless data usage has NEVER been printed on the contract or terms of service.

effram

join:2012-11-01
Orangeville, ON
reply to jumpingryan

said by jumpingryan:

So is the cap on overage charges back on now at $100 like I have heard, or are people still having problems?

I am looking at dumping my 4G Xplorernet Sat, and my Bell turbo Hub, and go to a Rogers only setup.....

Even if the overage charges are now $100, as long as I get low latency, and good speed, I am ok with that.

Is there anywhere in the contract that the overage cap price limit is mentioned?

Thanks

R

The $100 cap you're probably talking about refers to cable service only. If you are planning to use more than 10GB of data in a month, don't bother with a Rocket Hub. The $10/GB overages make it cost-prohibitive.

mpetkau32379

join:2012-12-15

I have been having the same issues myself with Rogers. My last 3 bills have gone from $117 to $589. I have gone over my invoices from the last year like 3 times just to make sure and i did not receive any notification myself. I also remember calling Rogers earlier in my contract to confirm how the data scaling worked and remember him telling me that my bill will cap at $117 a month and its considered "unlimited data" (his words). I really hope that I can get in touch with the right people at Rogers to correct this situation.. preferably this Chris guy since the last 4 people i have talked to are just pretty much explaining to me how it works NOW and not listening to a word I say at all.


satfiend9

join:2011-03-29
canada

1 edit

mpetkau32379

CCTS .... as has been mentioned in this thread.



rogersmogers

@start.ca
reply to m109rider

CCTS is just going to say they didn't take anything away. You ASSUME a cap.


effram

join:2012-11-01
Orangeville, ON
reply to mpetkau32379

said by mpetkau32379:

I have been having the same issues myself with Rogers. My last 3 bills have gone from $117 to $589. I have gone over my invoices from the last year like 3 times just to make sure and i did not receive any notification myself. I also remember calling Rogers earlier in my contract to confirm how the data scaling worked and remember him telling me that my bill will cap at $117 a month and its considered "unlimited data" (his words). I really hope that I can get in touch with the right people at Rogers to correct this situation.. preferably this Chris guy since the last 4 people i have talked to are just pretty much explaining to me how it works NOW and not listening to a word I say at all.

I had the same issue. The only thing that "saved" me was that they couldn't confirm that I had been notified of the change in billing policy.

I suggest talking to a manager via the webchat on Rogers' site. You need to click on "Contact Us" then select "Compliments & Complaints" from the "Account" drop-down menu. If you don't get anywhere with a manager then you can follow the remaining steps.

Even though I was finally able to get it resolved it really seemed like Rogers was dragging their feet on the issue. They probably wanted to get me to pay the latest 500-something bill before they credited my account. I guess I don't have to worry about paying my bill for the next 5 months now.

satfiend9

join:2011-03-29
canada
reply to rogersmogers

said by rogersmogers :

CCTS is just going to say they didn't take anything away. You ASSUME a cap.

Funny thing, CCTS accepted my complaint and rogers has not objected. They have 30 days to forward a solution in regards to the "cap"
Expand your moderator at work

satfiend9

join:2011-03-29
canada
reply to satfiend9

Re: Rogers secretely removes $50 Max Charge on Rocket Hub

almost 2 months and Rogers is ignoring the CCTS.....

any updates?