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bestjsg

join:2002-03-13
Markham, Ont
Reviews:
·Start Communicat..

high ping compare to Rogers

just plugged in the modem supplied by Start, did a speedtest.net, below is the result, d/l and u/l speeds seem ok , but ping seems kind of high (I don't know what is normal or high actually) compare to using the Rogers modem, I was getting between 10-16 ms ping time.

Why is the difference ? is it the modem or Start's service itself ?

»www.speedtest.net/result/2262446532.png



damir52
SFRJ
Premium
join:2003-05-24

I am getting same results, to any server i choose.
--
www.urimage.net - Free Image Hosting


bestjsg

join:2002-03-13
Markham, Ont
reply to bestjsg

it is chosen automatically by when I plugged in the Rogers modem, I always get the Toronto server.


bt

join:2009-02-26
canada
kudos:1

Pick the same server to compare to.



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
reply to bestjsg

What do you get at »toronto.speedtest.net ? Thanks.


bestjsg

join:2002-03-13
Markham, Ont

sure, very interesting result,

»www.speedtest.net/result/2262681779.png


bestjsg

join:2002-03-13
Markham, Ont
Reviews:
·Start Communicat..

a few more for Toronto server

»www.speedtest.net/result/2262686673.png

»www.speedtest.net/result/2262689420.png

»www.speedtest.net/result/2262697778.png

a couple for Kitchener server

»www.speedtest.net/result/2262700959.png

»www.speedtest.net/result/2262702512.png


bestjsg

join:2002-03-13
Markham, Ont
reply to bestjsg

and this is what I usually get with Rogers.

»speedtest.net/result/2259963824.png


bt

join:2009-02-26
canada
kudos:1
reply to bestjsg

said by bestjsg:

a few more for Toronto server

Do you have anything else running at the same time? The DL/UL jumping around like that in such a short period is really strange.

There are other reasons that could be happening, but that's the most obvious, the most common and the easiest to scratch off the list

bestjsg

join:2002-03-13
Markham, Ont

no, particularly stopped all the d/l ing



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23

Direct to modem?


bestjsg

join:2002-03-13
Markham, Ont
Reviews:
·Start Communicat..

those results were behind a good old Linksys wrt-54GL.

just tried direct to modem - »speedtest.net/result/2262901155.png

and now tried back behind the router -
»speedtest.net/result/2262921050.png

looks like everything looks better/normal now either direct or behind the router, what was going earlier ?

on a side note , should I upgrade my router anyways to take advantage of these 18M+ speeds ?



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23

I'm guessing the router was rebooted between? The wrt54g's are starting to show their age.


bestjsg

join:2002-03-13
Markham, Ont

no, but I have rebooted my PC , guess that might have helped too..

anyways, thanks for your attention, today is my first day using your service, will watch for the same tomorrow around the same time.


dan mackay

join:2008-10-11
Barrie, ON
reply to bestjsg

My ping to new york is higher then the 29 ms I used to get I know its the different routing to internap though

just had to fit in a troll post lol



damir52
SFRJ
Premium
join:2003-05-24

Today for some reason i am getting better pings to Toronto based servers.

Same setup (router\firmware) etc.



Wondering if Start did anything, or?

Thanks
--
www.urimage.net - Free Image Hosting



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23

No changes here.


bestjsg

join:2002-03-13
Markham, Ont
Reviews:
·Start Communicat..
reply to bestjsg

Hi Rocca, I am experiencing inconsistent download speeds again just now, (as low as 3MB) , I have read somewhere that the D3 modem uses multiple channels so if one channel is congested, it will switch to another to get better performance, does this theory apply here ?



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23

It uses multiple channels bonded vs switching (ie think a wider stream). If you pm me your account # I can take a look.


bestjsg

join:2002-03-13
Markham, Ont

just sent you a PM, thanks.


bestjsg

join:2002-03-13
Markham, Ont
Reviews:
·Start Communicat..
reply to bestjsg

Rocca, thanks for your help again, just a quick update.

Got the new modem , plugged it in yesterday, everything worked fine from 9 am to about 2 pm, then the WAN connection at the router disconnected , called tech support, have both router and modem hard resetted, everything worked from there on until today around 3 pm, WAN disconnected again, so I tried MAC address cloning , cloned my desktops MAC address to the router, WAN connected right away, then about 15 mins later, disconnected again, tried hard reset , power cycle etc , just couldn't get online, so I gave up and dig out my good old Linksys 54G router , now it seems to be working except I am experiencing hiccups, i.e.internet is up for a few minutes and would stop for a few and so on.

Another thing I noticed , not sure if it matters, is that when I used the 'new' Asus R56U, the flashing 'link' button on the modem was blue in colour , but now using the Linksys , it is flashing green instead.

I will go get another router over the weekend to do further testings..



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23

Sounds like an arp issue. When you swap mac addresses around inside your network, the mac for the IP assigned to you changes and therefore is not reachable until the arp times out. For Cogeco it's not so bad because you have a 3 IP buffer, but for Red you only can register the 1. If any time you change whatever is plugged into the modem it's best to factory reset the modem, that causes it to register with the CMTS again, renews the DHCP lease and most importantly for your case, clears out the arp table. The same thing can be accomplished by waiting 30 minutes or so, but it's faster/easier to just hit the reset pin on the modem IMHO.


bestjsg

join:2002-03-13
Markham, Ont

not sure what is arp issue, is that common ? because I wouldn't do mac cloning if the tech support rep didn't suggest me to try yesterday,and I would rather use the Asus N router vs the Linksys.. (I am not MAC cloning with the Linksys right now)



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23

ARP is the protocol that maps an IP to a MAC address, ie the CMTS says "who has the mac address for the IP a.b.c.d", the device responds with it's mac address and then the CMTS can send packets to the mac address (ie ethernet is a layer2 protocol), it stores this in it's mac address cache for a certain length of time.

If you change the device and it has a new mac but the IP hasn't changed then the CMTS keeps sending it to the old mac address and it looks like it's unreachable to you. Additionally, when the router goes to request a new IP the CMTS says 'your connection has it's maximum # of IP's so no new IP for you'.

Factory resetting the modem fixes all this.

Personally my recommendation would be, clear out the mac cloning settings, put everything physically the way you want it, then factory reset the modem, wait for it to sync, reboot your router, should be golden...