said by yyzlhr:
There is no need to provide you with notification pertaining to changes to something that was never officially offered.
I beg to differ.
If this person has previous bills showing this max charge, and has maintained this type of bill for 2 years (or whatever he/she stated), then one would expect the same bill unless notified.
The previous bills alone is documented proof of the max charge relationship with the customer. To suddenly get dinged in the hundreds for something that the person has had for x-years for 50$ is not normal, nor good business practice. A notice should have went out.
I agree with sbrook. File the complaint with the CCTS. Provide previous bills as the documented proof that you had this and include you story above.
In addition to this, who is to say that you haven't been singled out? Maybe the person next door to you still has a 50-max limit. You could possibly have been discriminated against, singled out for punishment by Rogers. When filing with the CCTS I would also say you have been discriminated and singled out for punishment since you had no previous warning, nor did the Rogers personnel offer to solve this discrimination issue with you. Rogers had no explanation to give you for this discrimination.
Also to include in your complaint:
Since you called Rogers to confirm the 50$ max billing 3X, say Rogers should be able to produce these recording to the CCTS as proof you were in a contract with this pricing. Many times when the telco "lost" the recordings the CCTS will take your side.
CCTS is free, if it does fail, nothing is lost on your part except for the time to write the complaint. So you have all to gain.
Next step would be small claims court and/or writing Ellen Roseman of TorStar to splash this around.