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What can I do when I cannot complete "Mandatory Steps....&qI'm trying to help my nephew several states away. I've used Teamviewer to look at his system and know that it must be riddled with Malware.
I started down the mandatory steps, but can't even access Notepad to check word wrap since nothing shows up in Programs. Oh, he's running XP SP3+. Since those files were missing I first confirmed there were still programs in Files and Programs folder, I skipped to step 2 and d/l'd MBAM. It seems to install but at the very end before running it errors out with an error saying I don't have access, and rolls back.
I have a RootkitRevealer running now to see if I can see anything in it.
I did d/l a trial of AVG free and it ran and found things that I deleted, but there was a Trojan that it couldn't delete.
Is there anything I can do to get help here as I know little other than the name of Rootkit Revealer?
Thanks. |
actions · 2012-Oct-24 4:41 pm · (locked) |
lilhurricaneCrunchin' For Cures Numquam oblita join:2003-01-11 Purple Zone |
Re: What can I do when I cannot complete "Mandatory Steps..We do indicate in our forum FAQ that you can rename the .exe files - then run the apps
Have you attempted that yet? |
actions · 2012-Oct-24 7:55 pm · (locked) |
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Hmmm, I didn't get notified by email of this note.
I thought I had, but will give it another try.
I have him looking for an IMG file that I sent to talk him through a restore as more Trojans keep popping up. |
actions · 2012-Oct-25 8:52 am · (locked) |
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to artesian79
It sounds as if the infection is reaching epic proportions.
The best course of action is to reformat and re-install. Either use the Factory installed recovery program/partition, or a Windows DVD. |
actions · 2012-Oct-25 11:09 am · (locked) |
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Yes. They seem to have lost all the disks - the ones in a ziplock bag with "KEEP THESE" marked on it.
I give up and won't have access until later this evening. |
actions · 2012-Oct-25 11:48 am · (locked) |