http://www.dslreports.com/forum/What-can-I-do-when-I-cannot-complete-quotMandatory-Stepsq-27656591 en Fri, 24 May 2013 19:34:07 EDT Fri, 24 May 2013 19:34:07 EDT http://www.dslreports.com/forum/Re-What-can-I-do-when-I-cannot-complete-quotMandatory-Steps-27658986
I give up and won't have access until later this evening.]]> http://www.dslreports.com/forum/Re-What-can-I-do-when-I-cannot-complete-quotMandatory-Steps-27658986 Thu, 25 Oct 2012 11:48:28 EDT http://www.dslreports.com/forum/Re-What-can-I-do-when-I-cannot-complete-quotMandatory-Steps-27658791
The best course of action is to reformat and re-install. Either use the Factory installed recovery program/partition, or a Windows DVD.]]> http://www.dslreports.com/forum/Re-What-can-I-do-when-I-cannot-complete-quotMandatory-Steps-27658791 Thu, 25 Oct 2012 11:09:23 EDT http://www.dslreports.com/forum/Re-What-can-I-do-when-I-cannot-complete-quotMandatory-Steps-27658301
I thought I had, but will give it another try.

I have him looking for an IMG file that I sent to talk him through a restore as more Trojans keep popping up.]]> http://www.dslreports.com/forum/Re-What-can-I-do-when-I-cannot-complete-quotMandatory-Steps-27658301 Thu, 25 Oct 2012 08:52:06 EDT http://www.dslreports.com/forum/Re-What-can-I-do-when-I-cannot-complete-quotMandatory-Steps-27657171
Have you attempted that yet?]]> http://www.dslreports.com/forum/Re-What-can-I-do-when-I-cannot-complete-quotMandatory-Steps-27657171 Wed, 24 Oct 2012 19:55:42 EDT http://www.dslreports.com/forum/What-can-I-do-when-I-cannot-complete-quotMandatory-Stepsq-27656591
I started down the mandatory steps, but can't even access Notepad to check word wrap since nothing shows up in Programs. Oh, he's running XP SP3+. Since those files were missing I first confirmed there were still programs in Files and Programs folder, I skipped to step 2 and d/l'd MBAM. It seems to install but at the very end before running it errors out with an error saying I don't have access, and rolls back.

I have a RootkitRevealer running now to see if I can see anything in it.

I did d/l a trial of AVG free and it ran and found things that I deleted, but there was a Trojan that it couldn't delete.

Is there anything I can do to get help here as I know little other than the name of Rootkit Revealer?

Thanks.]]> http://www.dslreports.com/forum/What-can-I-do-when-I-cannot-complete-quotMandatory-Stepsq-27656591 Wed, 24 Oct 2012 16:41:09 EDT