O Canada! > Canadian > TekSavvy > Beware of Teksavvy Phone Service

reply to jdoe71

Re: Beware of Teksavvy Phone Service

reply to rkaushik

I have compared them and switched to Bell after comparing them. Are you on Teksavvy payroll somehow?

Hello Rkaushik,

Very sorry to hear about the troublesome times you have experience. We never strive for our customer to live through such a hardship. I believe what Montreal DSL is saying is that our prices have always been very competitive. Do to this reason, some incumbents have started offering much lower prices without contracts.

Would you care to explain what type of plan/offer you were able to receive from Bell.

Thanks,
Martin
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork

I switched my internet service to Bell. Compared to TSI I may be paying $4 - $6 more or less BUT peace of mind that I dont have to go thru reseller to reach Bell for service and still get the run around. Excellent latency on connection. Very happy. First statement had no surprises.

Bell fibe 15/10 (FTTN) at $43.95 for first 8 months
then $52.95 afterwards, will renegotiate then
rent free modem with wireless router (teksavvy charges $8 or so for modem per month)
no contract
no dry loop charge
extra 250gb for life makes it 325gb total per month
$9 monthly discount on bell tv

Customer Service
-tech came out next day to install (usually not possible via teksavvy)
-gave me a 3 hour evening window during weekdays (not possible via teksavvy)
-gave me a courtesy call in the morning day of install to confirm
- gave me a confirmation call that he on his way 30 minutes before install
- left me a business card with his direct number in case i had issues within 2 days
- Bell called me with satisfaction survey

In the process of switching over to CallCentric voip service. Very flexible pricing based on calling needs. Much cheaper than traditional POTS line. True that it depends on internet service but these days it does not matter with so many phones around.

With Callcentric you have phone service on your landline at home and same service on 2 mobile devices (in my case android and iphone).
All devices calls out using the same line irresp of where i am.
I can even use my account as a calling card.
Callback service like what google voice used to support in canada via 403 area codes. The list goes on and on.

Can port canadian numbers. Porting take several days (versus 1-2 days in US) but that is because of archaic and red-taped canadian regulations and service models.

disclaimer- I don't work for any telcos or affiliated corporations. This is an unbiased report, your experience may vary

reply to TorontoSM
My experience after 1 year with Tek home phone: installation was an absolute nightmare, just like internet activation. But once up and running, have never had a single issue. Would not go back to Bell.

reply to TorontoSM
Why is there no e911 service available?

I ended up porting my number to voip.ms after testing it for a few months. Price was one of the decisions (it's so freaking cheap) but the ability to have e911 was another

edit: forgot Teksavvy has POTS so my question does not apply here :P

reply to Fattony
Home Phone installs (Traditional POTS) was very hit and miss before. We have really redefined our relationship with the wholesale group in charge of Voice Provisioning.

But I agree with you, once installed, rarely any issues.

reply to TorontoSM
Just thought I add something positive with all the complaints...

I have been using TSI home phone since Jan 2010. I have never had any problems for the past 3 yrs... activation was smooth. Price has not gone up since I joined unlike Bell. I pay $25.28/mth + tax. With Bell, I would be paying about $40+tax with the same features.

Only problem I ever had with Teksavvy was they billed me $200 for internet service I didn't order because some guy with the same name as me ordered internet. That problem was fixed immediately once I called in.

reply to TorontoSM
LIkewise, transfer from Bell was perfect on the date specified. I expected problems but didn't get any! Internet was with Rogers. Again, I set the date, and it happened. I was without internet for a very brief time (within a few hours).

It all went like clockwork. And I haven't had a problem.

reply to TorontoSM
Have some hiccups as well for my install of home phone last monday. Bell would activate my home phone remotely from 8:00AM till midnight. But till past midnight, it was not activated. Andre / Elisabeth arranged for a technician to come after a day to check for no dial tone. the bell technician found out that my line with bell is not connected and it was not connected in a box in the community. It was rectified.

Thanks Andre / Elisabeth for that!!

the only thing, is that in the website, if you order online, after chosing what city, you would be provided with a list of numbers to chose from and beside that number is a buy button. Just beware, that chosen number would not be given to you. Bell would assign whatever number is available. My suggestion, just provide a list of available numbers and just one buy button on top or at the bottom of the list.

Glad we could help but Elisabeth was the true star here!

Thanks for the feedback.

reply to Montreal DSL
everyone I know including me are paying $9.95 for Bell Home Phone Lite...cheaper yes. For Internet (25/10) I am paying 62.95 for unlimited...cheaper than TSI yes. With Bell even Rogers, it is possible to get better pricing than TSI.

reply to TorontoSM

reply to TorontoSM
For what it's worth, I too have had an issue with only *ONE* of the TekSavvy DSL lines that I had. In my case, it just so happens that I own and operate a small IT company that also happens to do wiring and such. From my experience, the problem did not lie with TekSavvy, but rather with Bell, and my whole reason for going with TekSavvy DSL instead of Bell directly was because my experience with Bell as a direct Bell customer was less than satisfactory.

In the end, it was quite simple and fast to be able to get a resolution, and TekSavvy services since then in multiple locations have always worked without any issues whatsoever. It would stand to reason that your experience is not within the norm for TekSavvy.

reply to donl
Donl, I do not say you are not right ...

You do have to understand that you do have access to these prices ONLY because Teksavvy (and other resellers) exists.... It seems many people forget about it!!!

Otherwise Bell will take every last dime from you and the other Bell supporters

reply to TorontoSM
Have had TSI POTS since 2010 and have had no issues. Would like to switch to TekTalk but cannot port number.