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carcajou

join:2012-10-16
Riviere-Beaudette, QC

3 edits
reply to Diezel

Re: Problem with Acanac

Hi Article 204 of the Loi sur la Protection du Consommateur says that your cancellation notice takes effect immediately, ie at the end of your current month of billing.

You can report to the Office de Protection du Consommateur, but why dont you simply tell your credit card issuer that you will oppose any new charge ? You will see that, if a payment fail, they will not " gain time " anymore as soon they realize that maintaining your service is at their own expense. It will suddenly be their top priority to disconnect you and terminate your account.

And make sure that you sent them your cancellation notice as per their contract. Keep that email for future reference.

You could even claim a refund for the time you were without service, but it would be a lot of trouble for a modest amount of money.

Diezel

join:2012-10-24
Montreal, QC
Hi,

Because I have already paid 3 months !