Regional Talk > Southwest Chat > [ARIZONA] Any other (former) Deru.com users?

[ARIZONA] Any other (former) Deru.com users?

My Deru hosting was working until about 2 days ago, and now no email, cannot access my site, cannot reach Deru by any means. Does anyone know what happened? Or what to do?

Thanks, John

Same situation here. I have two sites hosted there. Sites, support are MIA; voice mailbox full, emails bouncing back. Sorry, wish I knew what was going on.

reply to BearAZ
Same situation here (upstate NY; used Deru's $49/yr plan for years). I'd appreciate hearing of any contact information, like others.

reply to BearAZ
anybody know what's up with them? hard-earned $ down the drain...

reply to BearAZ
totally unreachable...it appears their DNS servers are up but everything else is dark...emails are bouncing. I have moved my stuff to a new host but someone could try calling Darin @ 480-998-7237.

reply to BearAZ
The executive at Deru I worked with for at least ten years was DARIN WAYRYNEN, 5869 E BLUE SKY DR , SCOTTSDALE, AZ 85266, with a listed telephone number of (480) 236-4456.

I hope he is OK (he was a big beer fan), and I hope he might get back in contact when things get a little better for him.

My site is still up and the server it's on is fully live - my email is also on that server and still live. I have NO idea what's going on - is there no one in Phoenix who can go by the store?

reply to BearAZ
My two sites have been offline since about Nov. 16th. Same experience as you all described here: Deru is unreachable. The only site I could raise was forums.deru.net. I am now migrating to another hosting ISP.

reply to gwpdagwpda
I have a co-hosted server with them. All sites on it are up, but their site is non-functional and no responses to my emails yet. I live in Scottsdale and will drive their tomorrow.

reply to BearAZ
I have been down there, the office is empty and the property manager "can't talk about it", but there was a security guard directing people so I guess a lot of others are worried about their sites as well.

reply to BearAZ
According to the AZ Corp Commission, Deru Communications was dissolved in early September (»starpas.azcc.gov/scripts/cgiip.e···PORATION). Erik Kearney, who originally set me up, and Deru's co-founder, left the company in July, a month after I signed on with them in June!

Email quit working entirely for me on about November 14. Oddly, I can still log into their FTP/Webspace, but I have long-since moved to Interwrx.com in Mesa, AZ.

I, too, had gone by their office at Central & Osborn on 10/10, which is close to home. There were three folks there "working" on computers, but claimed to have no clue what was going on and indicated that no one had been in the Deru office (in the back) for over a week. I had been aware they were sharing office space with someone, but this still seemed really peculiar.

I foolishly paid Deru for a full year (commencing last June), hoping to help support a small local ISP, rather than put all my eggs in one basket with one of the giants. I suppose no good deed goes unpunished, eh?

reply to BearAZ
Deru is DeGONE! Their website barely even loads, and when I call their customer service, I get nothing but a voicemail, and never a call back. I went to 1&1 just like my other sites, and they have been nothing but good to me.

Very very shady business indeed, Deru, that is.

reply to gwpdagwpda
I had several domains registered and hosted at Deru. Two of the websites/email went dark around 11/15/2012 with no notice. No response from them on email and their support phone number goes to a "voicemailbox full" message. After two weeks of outage, one of them came back to life, but cPanel is still disabled (doesn't look like they've paid the licencing fee).

Deru's owner's (Darin Wayrynen) personal website is down too. From all the clues, my guess is that they stopped paying their bills sometime this summer/fall and ran off (fleeing creditors?), leaving things on autopilot. Too bad- I was a customer for most of a decade and till now was quite happy with their responsive service.

For a couple of reasons, I also suspect that there may be someone there quietly trying to keep things going: Before their main site went down, I had a brief tech support chat about cPanel, and their support website recently came back online. It's nice that there's a technician there with some sense of responsibility, but obviously they've lost my trust.

reply to Billy Y
Deru came back up -very unexpectedly over the weekend of the 30/1st about. I'd been trying to access thru my shell account for at least a month until then. I had been able to FTP to my site all the time, but by that weekend was pretty convinced it was going to be shut down altogether. I had transferred my domain and all the files I could grab the week before.

Now it's back up sort of. The problem on my side is that I can no longer access the CPanel system in order to grab the information I need to re-implement the php database which pretty much means I have to get a programmer in to bring the system back up.

I have no idea what the game is - I too had been a long time Deru user, have known Darin for easily twenty years, and this is a lot more and a lot worse than I expected.

Sort of is right. Deru email servers appear to be offline again today, along with the FTP servers and website.

A bit of a trainwreck, I'm afraid.

reply to gwpda
Well, sometime between 10AM and Noon today network connectivity to Deru went away again (I'd left a shell session running for a few days, and noticed it had died shortly after Noon) - they are again unreachable from either Puregig/Highwinds or Level 3.

I'd though about phoning Puregig and asking what's up, but then I thought if I did that maybe they'd realize they should have shut down Deru, so it seemed better to just leave it alone and give people more time to try getting their stuff moved elsewhere. If it stays down for a while, I will eventually make the call...

Regarding CPanel, Deru's license(s) seem to have expired, and I don't think there is any way for a user to load one of their own.

Billy Y..

reply to BearAZ
My site has been down for over month and just today I received and invoice! Wow no support, no service, not a single call returned, but an invoice is here and they show a unpaid balance due....are they hoping that some idiot would actually pay?

reply to BearAZ
I just received an invoice in my inbox today from billing at deru.net, dated Dec 17th, but saying they would bill my credit card one day prior to renewal of my hosting agreement, Nov 12th. I replied to the email, saying to cancel all services and refund any charges. As far as I can tell, nothing was charged to my card yet.

I have already grabbed a copy of everything on my site, and then deleted it. I signed up with another hoster and changed my DNS to point there.

The invoice lists their address as....

Deru Communications
ATTN: Accounts Receivable
7119 E Shea Blvd STE 109 # 539
Scottsdale, AZ 85254