 GonePremium
join:2011-01-24
Fort Erie, ON
kudos:3
 ·Start Communicat..
| reply to Dunlop
Re: Differences between Teksavvy and Start said by Dunlop:The biggest problem with outsourced call centers is that the employees are following scripts and are generally unable to go outside this box as they have no exposure to the product they are supporting (It's pretty hard for someone in India to use teksavvy (I know they don't outsource) or even know what Bell/Rogers is), this is at the cost of Canadian jobs to line the pockets of shareholders period. As the highest paying people in the world for these services there is no reason they should ever be outsourced 1. Not all outsourced call centres are in India. There are *plenty* of them in Canada.
2. People who do tech support at an outsourced call centre don't use scripts any more than insourced support for that same company would.
In other words, your entire view on the subject is, quite honestly, crap. If you ask me, it's the same kind of crap that is along the lines of people who assume anyone they talk to with a South Asian accent must be outsourced support from India.  |
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Reviews:
 ·Bell Fibe
·ELECTRONICBOX
| said by Gone:If you ask me, it's the same kind of crap that is along the lines of people who assume anyone they talk to with a South Asian accent must be outsourced support from India.
WTF are you talking about? I said the ethnicity (aka "accent") of the person should never EVER be a factor baring a complete failure to communicate in a language. Canada is multicultural, period.
Or to break it down, pretty much the opposite of what you are accusing me of.
Obviously my reference for outsourced call centers was about companies that do send them overseas. How would someone even know if a company outsourced inside Canada?
Anyhoo, don't want to derail the thread anymore than I have.
To the OP,
I've used Teksavvy and now Electronicbox without issue. I think Videotron plays nice in Quebec because my buddy in Ontario is going though a nightmare with his connection (not Teksavvy but another IISP that I can't recall). I hope eventually the incumbants are held more accountable |
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GonePremium
join:2011-01-24
Fort Erie, ON
kudos:3 Reviews:
·Start Communicat..
| said by Dunlop:WTF are you talking about? I said the ethnicity (aka "accent") of the person should never EVER be a factor baring a complete failure to communicate in a language. Canada is multicultural, period. You made incorrect generalizations about outsourced technical support. I was pointing out how stupid those generalizations were and that believing them to be true is akin to thinking everyone with an accent is from Bangalore.
Understand now? |
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lawrence171Evilly Yours - Evilness
join:2001-12-24
Canada | reply to Gone
You really have Bell/Telus/Rogers/Primus...etc. to blame for this sort of customer behavior.
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What I used to be I no longer am... God, why can't you freeze time for my sake? |
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