Wow, you don't have a clue on what's really going on here do you my friend? You must be a new customer with functional internet by some miracle.
Many of us have been experiencing ongoing issues for at least several months if not years. We've been lied to about repair times and what the actual cause is more times than one would care to count. There is a reason Windstream is quickly doing downhill and their CEO is ranked one of the 10 worst in the country.
The issues experienced for the most part are from the company's neglect to upgrade old-school hardware combined with their greed in oversubscribing DSLAM's. It will catch up to them sooner or later with all the bad publicity and reports filed against them. You can only screw the consumer over for so long before your reputation is shot and unrecoverable .