Selected ISP Support → Windstream > Re: I'm about to lose it

Re: I'm about to lose it

KSD2004 I do understand what you are saying.. somewhat. =p And believe me when I say I try my best not to get pissed off about it. But you have to understand where a lot of us in the forum stand with Windstream. Like ComputerDoc has stated, most of us have had issues lasting longer than a few months. Back when they were Alltel in my area the local techs could usually do some good in getting their equipment upgraded and problems resolved in a more reasonable amount of time. Ever since Windstream evolved from Alltel's spin off of land line services, local techs have retired and CS and total quality of the company has fell through the bottom. I've been told by a few local techs that Windstream, for the longest time, wasn't spending the money needed to replace the equipment. When they were Alltel this was a different story. Local techs, as well as most of the Windstream engineers, know exactly how to fix the problems but the company will not buy the equipment. Now after many years of no upgrades to equipment they finally are starting to run fiber to their remotes. This is all great for us but still a total pain in the ass when the fiber is sitting dormant at the DSLAMs. Windstream made a deal with the Government in which the only way for them to get stimulus money was to run fiber to most of their footprint on their dime. Now that the fiber has been laid, Windstream waits around on that check from the Gov to order the new equipment to hook the fiber up. I'm assuming this check is finally coming through due to the announcement of VDSL/Gbond. Soon they will have the equipment and I'm sure most places that are fiber fed now will get this new equipment. This is great news for the people currently suffering through this nonsense.. 3+ years for us. And don't think that the upgrades to the area are going to happen overnight. Once the equipment is brought down to the location, there is installing it, testing it, moving people to it, etc. This could take another couple months by itself. This is why I'm not holding my breath for our Dec. 31st ETR date.

Yes - at least there is some light at the end of the tunnel. (sorry for the cliche)

Even though I personally have rarely had a problem with Windstream, I can only imagine the frustration of you folks in these areas having to deal with this not for a day, not for a month, but for over a year! I mean, that's ridiculous!

I still wonder to myself what the filthy rich people are doing in these areas with only Windstream as the provider. I'm sure they too have been dealing with this. I say this because people with lots of money and power ( usually) ,if they are personally affected can pull strings.