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dualsport

@shawcable.net

[BC] Paying for High speed getting low speed

I never achieve my high speed 20Mbps using Shaw Speed Test.
Its usually about 7 or less. When I had Shaw 10 I complained and they put me to 20. I recall at first getting some speeds around maybe 15-17 but it tapered off. Now I called shaw and while the gal was checking I did a test got 14.7? Haven't seen over 10 for months. This morning 6 am back down to 3.3? Are they fiddling with my modem, are we all getting this treatment unless we complain or keep buying up trying to increase speed?

ravenchilde

join:2011-04-01
kudos:2
To bust the conspiracy theory: CSR and TSR folks have no ability to 'bump your speed' up while on a call with you. What you tested was what was available during your call.

Cable uses DOCSIS which is a Shared architecture. It is a much bigger pipe than DSL (and getting bigger and bigger all the time!) but access uses a contention mechanism.

This awesome article by Ars Technica describes DOCSIS and how it works pretty well for the average human: »arstechnica.com/business/2011/05···-access/