This is the worst company I have ever dealt with. Their telephone operators are incredibly rude and condescending. Nobody knows what's going on. It took almost 4 full weeks just to initiate service with me doing all the work.... I should have taken this as a sign. The service is abysmal.........it is actually worse than dial up from the nineties.... the only time the speed is adequate is between 2 and 4 am. PATHETIC... do NOT use this service. IT IS CRAP.... IT IS AWFUL...... I am trapped for 6 months as I have no choice and have already prepaid..........