|reply to TSI Keith |
Re: DSL issues
for the last 15 minutes or so it is stable, but I don't know for how long this will be but before that it was down every 2-5 minutes,
most of the times internet light turns off, then DSL after that , then waiting for reconnection , and once I had all green lights I couldn't go anywhere in internet , typed google.ca no connection and it hangs and resets the modem, once everything reconnects I get couple minutes of internet usage and the cycle starts over again internet light off then DSL line down , and this does with all 4 modems I have , tried with bridge mode through my router and did the same thing , Bell last time was here couldnt located issue he was for 45 minutes
usually after 6pm it was stable enough that I could be longer in internet but kept reconnecting in longer intervals
I have brand new phone line run from the box , I have new wire from outside box to the box inside, right now my modem is connected to bell box.
I have already signup for new service and prepaid to be connected I don't think I can cancel now .. my last day with Teksavvy is Nov 4
Thank you for taking the time to reply. Again at this point I certainly would not point the finger at anything internal. The wiring has all been redone and you have tried multiple modems, plus connected directly to the demarc, not much more we can really ask there.
I was currious about the light patter because occasionally the problem may actually lay on our end (I have, for instance, seen connectivity issues resolved by creating a new login). However if the DSL light is going out on you then there is a definite loss of sync, if we have ruled out the internal (as I believe we have) that would then leave an issue on Bell's end.
Obviously they have had difficulty finding and fixing this for you. I fully understand what has led to your decision to leave. Again I just want to apologize for all of this difficulty and thank you once more for your time with us, and for taking the time to replay and explain further.
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
thanks for reply
Funny thing after we exchanged posts since Friday oct 26 I had not one disconnection , which is very "interesting" . I am checking my event logs in my modem since Oct 26 not one disconnection and the IP I have is the same now .. so I as your customer and soon to be ex-customer you can only imagine what I am thinking now "that there is something not working on the other side of the my house and it is beyond my control "
Maybe I should've post here to get faster resolution then going through the company website