Dan, I noticed this customer survey posted on the Shaw boards. I think it would be a good idea to offer a survey like this to WOW Ultra TV customers, not only the customers on this board but all your customers. I think as much feedback as possible for the Gateway people is good.
My biggest personal pet peeve is all the greyed out fonts on various menus, most notably the three upcoming shows on the flip bar. Just no reason in the world those should be purposely made harder to read. So user customization of fonts would be a big one for me.