Legacy $ ATT cable HSI I had ATT cable internet in Chicago northern burbs and Comcast took over circa 2001-2002.
Today I got a letter that they have accidentally been charging the bundled price for my internet only service. The new corrected rate is $62.95!
Was my service price just an error or aren't I grandfathered in from my ATT contract days?
Some history for those interested.....
Originally I paid ~$42 with my own modem. Then they decreased own modem discount and I pay $48.95 since a few years back. No biggie I used the free Usenet and Analog cable tv and speed increased to 8MBS. Well they removed the Usenet then reduced analog TV to local channel only, But speed is now 15MBS still worth $50/month but >$60 seems high for internet only.
El Dorado Hills, CA
Sorry, but you're expecting to be grandfathered (in price) indefinitely, yet still receive speed increases?
They have other plans to offer that may fit your budget better. Have a look at what's available in your area (comcast.com) and see which plan fits your budget.
But to expect to pay the same price for 10 years, yet get speed increases when they happen is just, IMHO, quite unreasonable.
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reply to spammy
One thing that is not clear to me from your post is whether or not you are currently a Comcast/Xfinity TV service customer. If you are, then you should be eligible for some sort of bundle discount; if not, then you are not eligible for a bundle discount since there is nothing to bundle.
If you are indeed eligible for a bundled discount (but actually have separate TV and HSI accounts), I suspect that you will need to contact your local franchise and arrange it; I don't think that bundled discounts are automatic if you have separate accounts for TV and HSI.
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reply to pflog
I agree it was probably to good to last forever. I just wish after 10yrs as a loyal customer they would be honest about changing the grandfathering policy and not calling it an accounting error. BTW my phone number on this account hasn't changed in 10yrs if they wanted to call and work out a new deal for price/speed.
I never got a promo or bundle price because I started on ATT. I use free voip for voice and Netflix/Amazon for TV so have no need to bundle.
Why do you think you were grandfathered. Do you really think att would have never raised prices? I dont mean to sound mean But part of your gripe was losing the extra analog channels and you do know you were never entitled to get them at all. It was a accounting error.
he's complaining because he doesn't have tv service but is upset he is paying the full price. Maybe they want to check out other options. As far as discounts for JUST internet forget it. Heck it is hard enough to get a discount on double play thus forcing us to get triple play.
reply to rody_44
rody, you have no idea what you are talking about. AT&T Broadband customers were grandfathered. I know because I am one.
reply to spammy
I am also a former ATTBI / current Comcast HSI customer and I received said letter. It is true we were grandfathered. In the past, I was told by Comcast on multiple occasions as long as you did not change your level of service, you would continue to pay the lower, "bundle" HSI price. Now Comcast claims that it was an error all along. The facts do not support it.
reply to pflog
pflog, the level of service was grandfathered, not the price itself. In fact, grandfathered HSI customers have received price and speed increases over the years, just the same as all customers. The letter says that there was a billing error for the subscribed level of service, which is simply not true.
They aren't back charging you, just correcting your rates to the standard, nationwide, stand alone, performance rate.
From the OP's post, to have been at the same rate for 11+ years is amazing, unlike any other business I know of, and if you are unhappy you can switch to one of the dozens of other providers, offering a better deal at your location.