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Longwood, FL
reply to Scottb

Re: [Tampa] Tampa - Modem losing connection.

I too had the turbo service, with voip on a webstar dpc2203c (i think). I had been having problems for a few months. BhnTechxpert had been helping me on another forum, but we never really found a solution. Today, in the home office, when trading out a bad cable box, the cust service rep offered to upgrade me to lightning for a lower monthly bill, AND install it today.

At first it was a bit sluggish, but after about an hour, and after disabling the firewall in the modem, the connection stabilized and has been rock solid. I have downloaded from steam, newsgroups, uploaded videos to youtube, you name it. No issues!

Looking at the modem logs the old modem appeared to be going into a "ranging" mode whenever large downloads occurred, even a single download. This would randomly cause a disconnect and reboot. Over the last few days it had began happening several times in an hour.

I'm glad to have lightning now, and hopefully won't have any more issues.