US Cable Support > Comcast HSI > 6 modems listed, how do I fix this?

reply to plencnerb

Re: 6 modems listed, how do I fix this?

I saw that thread, but wanted to confirm what is the better route to get it fixed.

It appears that calling support is not a good option. Would it be better to post this in the comcast direct forum, or should I print the screen and take it down to the local office?

Also, am I correct in my assumption that I should only see one modem under the section "Voice and Data Modem" (as that is what it is), and I should not have a separate "Voice Modem" section and "Cable Modem" section? Or, will I have all three sections with the same modem listed in all places?

It would seem odd to me that it would show up that way. If I had just a "voice" modem, it would list it that way, or just a "data / Cable modem", it would just show that.

Not to mention, each section contains two modems. I know the Thompson one listed is the first eMTA that I had rented, but I returned it to the local office due to issues with it (It would not hold a charge on the battery).

Thanks,

--Brian

I would edit out mac addresses and serial numbers if i were you