[Line Problem] Constant Battle: Slow and DisconnectingHey everyone, I posted on here a while ago about my problem with AT&T DSL internet. It still hasn't been fixed and I'm getting fed up. I ran another test, I unpluged every phone (yes, they're filtered) and then power-cycled my netopia 3000 modem/router. It's still disconnecting! It usually decreases in speed, (.27 Mbps down .28 mpbs up!) and then disconnected. This happens at least 6-12 times a day! Here are some stats from the most recent disconnect w/ every phone unplugged in the house.
ADSL Line State: Up
ADSL Startup Attempts: 1
ADSL Modulation: ADSL2(Anx L)
ADSL Data Path: Interleave
Datapump Version: DSP 188.8.131.52, HAL 184.108.40.206
SNR Margin: - 1.50 6.70 dB
Line Attenuation: 49.10 27.80 dB
Output Power: 18.50 10.42 dBm
Errored Seconds: 62 0
Loss of Signal: 3410 1589
Loss of Frame: 1 0
CRC Errors: 3198 0
Data Rate: 3549 380
I take online college classes so I NEED a reliable service. Unfortunately, out here in the country, AT&T is all we have (unless I go with satellite internet).
NetFixerFrom my cold dead handsPremiumReviews:
It appears that your condition has worsened since your last post.
With DS SNR of 1.5 and US SNR of 6.7 I am surprised that you only lose sync 6-12 times per day.
If that is from the NID (or if the readings from the NID are even close to that bad), you either have a circuit/line problem or a bad modem.
Have you tried a different modem, or recently compared your inside and NID readings? Unless you are using a new modem that was recently purchased from AT&T, they are probably going to insist that you replace the modem before they even bother to do any troubleshooting. It sucks that AT&T puts the responsibility for initial troubleshooting on the customer, but that is their M.O. If you can't afford to purchase a new modem for testing purposes, you might try to borrow one from a neighbor or friend just long enough to see if your line stats are within specs with a different modem (one that you know works properly elsewhere). Connecting your modem into a friend's or neighbor's AT&T DSL connection could also provide proof that your modem is either good or bad.
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