dslreports logo
    All Forums Hot Topics Gallery


how-to block ads

Search Topic:
share rss forum feed


Leicester, NC

[Line Problem] Constant Battle: Slow and Disconnecting

Hey everyone, I posted on here a while ago about my problem with AT&T DSL internet. It still hasn't been fixed and I'm getting fed up. I ran another test, I unpluged every phone (yes, they're filtered) and then power-cycled my netopia 3000 modem/router. It's still disconnecting! It usually decreases in speed, (.27 Mbps down .28 mpbs up!) and then disconnected. This happens at least 6-12 times a day! Here are some stats from the most recent disconnect w/ every phone unplugged in the house.

ADSL Line State:        Up
ADSL Startup Attempts:  1
ADSL Modulation:        ADSL2(Anx L)
ADSL Data Path:         Interleave
Datapump Version:       DSP, HAL
                       Downstream  Upstream
                        ----------  ----------
SNR Margin:             -     1.50        6.70 dB
Line Attenuation:            49.10       27.80 dB
Output Power:                18.50       10.42 dBm
Errored Seconds:                62           0
Loss of Signal:               3410        1589
Loss of Frame:                   1           0
CRC Errors:                   3198           0
Data Rate:                    3549         380 

I take online college classes so I NEED a reliable service. Unfortunately, out here in the country, AT&T is all we have (unless I go with satellite internet).

Freedom is NOT Free
The Boro
·Cingular Wireless
·Comcast Business..

1 edit
It appears that your condition has worsened since your last post.

With DS SNR of 1.5 and US SNR of 6.7 I am surprised that you only lose sync 6-12 times per day.

If that is from the NID (or if the readings from the NID are even close to that bad), you either have a circuit/line problem or a bad modem.

Have you tried a different modem, or recently compared your inside and NID readings? Unless you are using a new modem that was recently purchased from AT&T, they are probably going to insist that you replace the modem before they even bother to do any troubleshooting. It sucks that AT&T puts the responsibility for initial troubleshooting on the customer, but that is their M.O. If you can't afford to purchase a new modem for testing purposes, you might try to borrow one from a neighbor or friend just long enough to see if your line stats are within specs with a different modem (one that you know works properly elsewhere). Connecting your modem into a friend's or neighbor's AT&T DSL connection could also provide proof that your modem is either good or bad.
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.