said by HeadSpinning:When we get a declined credit card, we e-mail and postal mail a notice before shutting off the account. We don't currently charge a decline fee, but probably should since the account has to go to manual handling until the outstanding balance is collected.
While I agree that it is inconvenient to you guys and affects your cash-flow, sometimes, these things happen. The customer just simply have forgotten it, hopefully, not intentionally.
Doesn't the billing system automatically fire off an email to the client in that case, and try again as soon as the CC information is updated? That how 3WEB/Distributel did it in the past.