DON'T SUBSCRIBE FOR ACANAC. They are just CHEATING and doing business in an DISHONEST WAY.
On Aug 24, I subscribed for Cable Internet with Motorola modem but they shipped me Huawei modem without my consent. I refused to accept Huawei product and asked for refund.
On Sep 12, they promised to refund me in full within 10-14 business days. Today is Oct 27, they still not yet refund me though I have written dozen of emails to chase. Every time they just ask me to be patence and never take any action to pay me back the money.
DON'T EVER CONSIDER ACANAC unless you don't mind to go through all the headache if something goes wrong with the service and you want refund.
My experience wtih Acanac is HORRIBLE! How can you expect to have good experience with a company with BAD BUSINESS PRACTICES!
If you are consider to subscribe for a new service provider, you can just TICK OUT ACANAC from your list. I want to repeat once more. DON'T EVER CONSIDER ACANAC!!!!
My overall experience with them wasn't super terrible in the beginning though there were a number of headaches. I was willing to put up with a slightly crappier customer service experience for the cheaper bandwidth and unlimited usage. Outages were relatively infrequent.
But now that I'm trying to leave they just pretend they don't hear me and sic their retentions dogs on me instead as if I'll change my mind. Dishonest for sure. They're basically forcing me to continue using them when I don't want to.