Arrgh - New UltraTV install broken
I had UltraTV installed today. When the tech was here going over everything, the 2 minutes that we spent (mostly on SD channels) looked good. An hour after the installer left I sat down to enjoy my new system - and TV is basically broken. HD channels are pixelated, and after a few minutes of pixelated TV, I get a black screen with the message "Cablecard is not validated with the host. Please call customer service." For a while after that, I hear sound but not picture, so I suspect this is not the real error - it's the player detecting a bad signal. I called customer service and of course they were not able to fix it remotely and have to send a tech out .... on Monday! Needless to say I am not happy. The crazy thing is that the phone and Internet work fine. I didn't like the way the tech had put multiple splitters together, so I tried a single splitter to one tv, but that didn't help. I put the wiring back the way the tech originally installed it. I know nobody here can fix this - mostly just a warning to not make the mistake I did of letting the tech leave w/o thoughly testing everything.