|reply to Acanac Inc |
Re: CCTS Annual Report
The problem is and I admit a challenge for every industry is, no matter the cost you will sooner or later have to raise rates or risk your customer base as you keep growing. Teksavvy I think ran into almost exactly the same situation and could have ended up in a bad situation.
I don't pretend to know the ins and outs of business but I have seen those situations frequently and it's a tough spot.
Value propositions like offering referrals can also cause or increase problems if the customer specifically chooses to subscribe only because of that.