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shof515

join:2008-06-15
Ridgewood, NY

ont back up battery

does the fios ont back up battery provide voice and internet or only voice when there is a power outage?


More Fiber
Premium,MVM
join:2005-09-26
West Chester, PA
kudos:31
Internet, TV and phone for 10 min. After that only phone.


HD_Ride
Premium
join:2000-10-18
Jerseyastan
reply to shof515
Click for full size
If you are in the NE you will probably get an email if you haven’t received it already

shof515

join:2008-06-15
Ridgewood, NY
reply to shof515
i live in NYC, and i didn't get that email


stevek1949
We're not in Kansas anymore
Premium
join:2002-11-13
Virginia Beach, VA
I got it and I am in Virginia Beach.

Ronhel

join:2001-11-09
West Warwick, RI
I got it in Rhode Island
If poles go down Phone will be down too.

DonLibes
Premium,ExMod 2001
join:2003-01-19
reply to HD_Ride
I got the email and, as a new Verizon customer (recently switched from Comcast), I am astounded.

I have internet-only through FIOS and I'm wondering why they bothered to install a battery backup at my residence if they're telling me now that "... Internet service will not be available until your power is restored." Even if it lasts for 10 minutes (as More Fiber said above), what good is it to give me an 8-hour battery that will only be used for 10 minutes?

Around here, Comcast keeps their internet service running through electrical outages. (They temporarily install and refuel generators at their boxes whereever necessary.)


Raphion

join:2000-10-14
Samsara
Reviews:
·Verizon FiOS
Supposedly, the backup battery runs longer when powering only the phone. Testing doesn't seem to bear this out though, by hiding the fact that it was on battery from the ONT, I've run it with internet for 7 hours before it began sounding the low battery death wail, so it doesn't actually make much difference.

The easiest way to keep internet/TV during power failure is to buy a UPS and plug the ONT's power supply into that. Yes, that's plugging a UPS into a UPS, but it works fine, and when your first UPS runs out, you'll only lose internet, and the ONTs own UPS will keep the phone up for 8ish hours after that.


HD_Ride
Premium
join:2000-10-18
Jerseyastan

1 edit
reply to DonLibes
said by DonLibes:

I got the email and, as a new Verizon customer (recently switched from Comcast), I am astounded.

I have internet-only through FIOS and I'm wondering why they bothered to install a battery backup at my residence if they're telling me now that "... Internet service will not be available until your power is restored." Even if it lasts for 10 minutes (as More Fiber said above), what good is it to give me an 8-hour battery that will only be used for 10 minutes?

Around here, Comcast keeps their internet service running through electrical outages. (They temporarily install and refuel generators at their boxes whereever necessary.)

the way I understand it as long as you could provide power to your ONT you will have your services, that is as long as VZ could keep the fiber lite. So if the fiber goes dark no phone services period. I have a generator so as long as the pole doesn’t come and my roof don’t blow off I’m good…

Edit: STRIKE and typo


Acc708

join:2008-06-28
reply to DonLibes
said by DonLibes:

I got the email and, as a new Verizon customer (recently switched from Comcast), I am astounded.

I have internet-only through FIOS and I'm wondering why they bothered to install a battery backup at my residence if they're telling me now that "... Internet service will not be available until your power is restored." Even if it lasts for 10 minutes (as More Fiber said above), what good is it to give me an 8-hour battery that will only be used for 10 minutes?

Around here, Comcast keeps their internet service running through electrical outages. (They temporarily install and refuel generators at their boxes whereever necessary.)

The only problem with your story is the fact that they are powering up their power supplies to power the amps and what not, but the "cable modem" still operates on battery in your home when you lose power, hence the same exact problem for Comcast as Verizon. It's not Verizon losing power, it's your home losing power and the idea is that without power, your computer doesn't work, nor does your t.v. so the idea is to direct as much time to phone as possible. As for installing them with only internet, it still leaves them in place when phone service is ordered later, and the design of the ont requires it.


birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
kudos:9
reply to DonLibes
said by DonLibes:

I have internet-only through FIOS and I'm wondering why they bothered to install a battery backup at my residence if they're telling me now that "... Internet service will not be available until your power is restored." Even if it lasts for 10 minutes (as More Fiber said above), what good is it to give me an 8-hour battery that will only be used for 10 minutes?

By design, the ONT shuts down data and TV service after 10 minutes. Current draw of the ONT is reduced about 30% in that mode. I imagine the ONT design made a basic assumption that most VZ customers would have phone service, and that would be the most critical need during an extended outage.

Internet-only is a smaller portion of VZ customer base, and they did not elect to have provisions for those customers.

Someone, can't remember who, dug up some early literature that suggested the ONT could be reconfigured for a different powerdown delay, or even to retain data service without powering that circuit down.

In the early days when FiOS was still being rolled out, techs were very sharp and could work wonders. Early roll-out, VZ had their best people on the technology, and you were likely to reach a highly knowledgeable tech on the first call. As it is today, tech support is tiered because there are so many calls for relatively easy stuff. They filter what makes it through to the higher tiers.

What does this mean? You can call tech support, and ask your question (above) and the odds of receiving a meaningful answer are slim to none. Lower tier tech support has forgotten or never learned what you can do for your specific circumstance. I'll put money on it, you'll get "what you ask for can't be done".

So, what can you do about it? Read this long post.

It is possible to trick the ONT into not seeing a power outage that will shut down some of the internal services. It has some downsides, so choose carefully and act responsibly, i.e., it's not Verizon's fault you have to monkey with your BBU and blow something up by mistake.

Maybe I should make it a FAQ.


birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
kudos:9

1 recommendation

reply to shof515


Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
kudos:1
reply to HD_Ride
I got that message on the TV, I have backup for the BBU so I can still have internet and phone and TV.


HD_Ride
Premium
join:2000-10-18
Jerseyastan
I seen it last night in the new messages as well. The lights went dim about an hour ago and all the STB(s) reset so it looks like we are in for a fun evening....


Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
kudos:1
The lights flicked here but not enough to reset the boxes, I will say I have been getting some signal break up but it seems to be on just one TV and not on the DVR box.

I take it back the audio is getting choppy on some stuff.

kerrydeare

join:2012-08-29
Trenton, NJ
reply to shof515
said by shof515:

does the fios ... back up battery provide voice and internet or only voice when there is a power outage?

There is discussion that it does various things for various durations, but since a power outage implies no tv set, no set-top box, no AC-powered computer, no AC-powered router (or switches), etc., does it really matter?


birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
kudos:9
said by kerrydeare:

since a power outage implies no tv set, no set-top box, no AC-powered computer, no AC-powered router (or switches), etc., does it really matter?

To some, yes. If the question is asked, it must matter. How much and why is a different story.

There's a bit of range in outage to "power outage". You're thinking of one end.


Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
kudos:1
reply to shof515
I have the BBU on the generator, I left it last night at around 11 PM this morning I went down to check it and it was beeping, so I just hooked it up.. Still have internet and phone service.

whsbuss

join:2007-08-10
Norristown, PA
Only way to go is connecting this (and other items) to a portable generator. 12 hours w/o power and everything still worked.


Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
kudos:1
Yep, I did not want to run mine late at night just because of the risk of it getting stolen. but it's on now.


ITALIAN926

join:2003-08-16
kudos:2
Reviews:
·Verizon FiOS

1 edit
reply to shof515
I cant believe people are bitching. In what way are the cable companies BETTER in this situation? FiOS is BY FAR the better service during electrical outages.

So the cable companies MIGHT backup their fiber Node, how the hell does that help you if your modem has no power?

Most Cable VoIP phone service does NOT have a battery backup.

If you have a generator and backup your house, all your FiOS services should be up and running.

FiOS has NO ELECTRIC between their office and your house, their offices have backup batteries and generators.

WINNER: by far, FiOS during electric outages.


Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
kudos:1
I agree.. I was shocked I had TV services and phone 15 hours after the power went out..

I did see a fiber node box that is open on the street above me.
Expand your moderator at work


bhan261

join:2001-02-12
New York, NY
reply to DonLibes

Re: ont back up battery

Really? You must live in a "special" Comcast service area because I have Comcast at a second home where there are repeated power outages and Comcast has NEVER recharged batteries at their remote amplifiers during an outage. When the batteries die, so does Comcast's service.

DonLibes
Premium,ExMod 2001
join:2003-01-19
said by bhan261:

Really? You must live in a "special" Comcast service area because I have Comcast at a second home where there are repeated power outages and Comcast has NEVER recharged batteries at their remote amplifiers during an outage.

Yes, our franchise and local laws have a number of requirements not found elsewhere. Our franchise authority and citizenry can be very aggressive.

billhere

join:2011-10-21
Santa Monica, CA
That ONT battery is pretty big. I can't believe it won't power a phone for more than eight hours. I get more than eight hours use out of my iPod Touch and that has a very tiny battery.

whsbuss

join:2007-08-10
Norristown, PA
said by billhere:

That ONT battery is pretty big. I can't believe it won't power a phone for more than eight hours. I get more than eight hours use out of my iPod Touch and that has a very tiny battery.

I got 12 hours digital phone service before it sounded the BBU alarm.


ITALIAN926

join:2003-08-16
kudos:2
reply to shof515
Remember everyone, once the BBU "dies" it still has a little juice left in the battery to make an emergency phonecall. See "emergency use" button on BBU.


Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
kudos:1
Is that button under the cover? Mine is one of the older BBU when Fios was just rolling out.


ITALIAN926

join:2003-08-16
kudos:2
Guess the older ones might not have it , the new ones do though.