said by Acanac Inc:
It's also relevant to the client base size.
Well... Let's look at it this way.
Videotron has over a million TV subs
Videotron has over a million internet subs
Videotron has over a million phone subs
Videotron has something like 0.5-million mobile/wireless subs
Total complaints: ~200 (keep in mind wireless is the bulk of the complaints).
Acanac for a single service: 78
I would call that significant, and very high considering client base size.
Cogeco has ~88.