reply to hm
Re: CCTS Annual Report Most people don't know CCTS even exists yet.. And most don't have the propensity to file a complaint having never had anywhere to turn to before or just don't ever take the time...
In contrast, most of our users will know about these things and won't be afraid to use it if they feel necessary.
I'd say its fair to compare similar sized entities to one another and also against what they're trying to achieve...
Marc - CEO/TekSavvy