said by wesm:Attacking Phillip for what he wrote is attacking the messenger. I happen to be fairly certain, based on my experience both in IT and in tech support, that the Frontier reps' anecdotal evidence is skewed. If every Frontier customer--or even a majority of them--experienced all or most of the problems described in the articles, Frontier would be bankrupt. Obviously they're doing something right, especially in markets where they have competition, because people still voluntarily sign up.
I think Phillip did a good thing by posting the letters. But I do not think it is universally accepted by the Frontier customer base that Frontier is doing a good job at addressing issues. I do believe the individual that wrote the letter has addressed several issues that Frontier management absolutely needs to address based on my personal experience and the postings by others in this forum.